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Product Operations Specialist

Portugal · Job Posted May 14, 2026
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Job Description

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. Product Delivery Operations at Aiven is building operational excellence across a fast-growing, cross-functional organization. As a Product Operations Specialist, you'll be the connective tissue between domain leaders, engineering, and product management teams — removing friction, designing process from zero to one, and making our teams faster and more predictable.

Job Responsibility

  • Own and drive the Product Delivery Lifecycle — from ideation to launch — building the process and then making it smarter over time
  • Design and automate operational workflows using AI tooling, reducing manual effort across metrics reviews, reporting, and process tracking
  • Support business and metrics review cadences, leveraging AI to surface insights and keep data current
  • Fix broken operational workflows by working directly with engineering managers, product managers and Technical Program Managers — then look for where AI can make those workflows self-sustaining
  • Maintain and evolve our operational playbooks, ensuring nothing we build becomes outdated
  • Introduce and enable minimum viable process — not process for its own sake, but the right guardrails that create flow and predictability
  • Drive change management and enablement when rolling out new tools, metrics, or ways of working across product and engineering
  • Support cost capitalization processes within the organization
  • Evaluate and configure tooling (Jira, Notion, and others under assessment) with an eye toward what can be automated or augmented

Requirements

  • Proven experience building process from zero to one — you've created structure where none existed and can show it
  • AI-first operator — you actively use AI tools in your day-to-day work and have built or contributed to AI-assisted workflows, automations, or agents
  • Strong communication and stakeholder management
  • you influence without authority
  • Change management experience — you bring people along, you don't just roll things out
  • Solid understanding of the software development lifecycle and how product organizations operate
  • Comfortable in ambiguity and fast-changing environments
  • Background in a SaaS company (B2B or B2C) — understanding our operating reality matters
  • Hands-on experience with workflow automation tools (e.g., n8n, Zapier, Make) or building lightweight AI agents
  • Familiarity with Jira, Notion, Linear or similar tools — depth of expertise matters less than genuine hands-on use
  • Experience with prompt engineering or structuring AI-assisted processes at team or org level

Nice to have

  • Background in a SaaS company (B2B or B2C) — understanding our operating reality matters
  • Hands-on experience with workflow automation tools (e.g., n8n, Zapier, Make) or building lightweight AI agents
  • Familiarity with Jira, Notion, Linear or similar tools — depth of expertise matters less than genuine hands-on use
  • Experience with prompt engineering or structuring AI-assisted processes at team or org level

What we offer

  • Participate in Aiven’s equity plan
  • Balance work and life with our hybrid work policy
  • Choose the equipment you need to set yourself up for success
  • Use your Professional Development Plan budget for learning opportunities
  • Receive holistic wellbeing support through our global Employee Assistance Program
  • Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
  • Enjoy country-specific benefits for our global cast

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