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Bolt Logo Bolt · IT - Administration

Product Operations Specialist

Estonia, Tallinn · Job Posted April 24, 2026
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Job Description

We're looking for a Product Operations Specialist to join our Rides Product team and help us scale how we ship, communicate, and learn from our users. You'll sit at the intersection of product, data, and operations — making sure the right information reaches the right people, processes run smoothly, and user feedback drives real product decisions.

Job Responsibility

  • Own stakeholder communications for Rides Product — executive summaries, weekly status updates, and cross-team briefs that keep leadership informed and aligned
  • Design, document, and continuously improve operational processes, SOPs, and escalation paths to reduce manual work and clarify ownership
  • Monitor and analyse driver and rider feedback channels (CS tickets, roundtables, surveys), categorise themes, flag emerging trends, and translate findings into actionable briefs for product teams
  • Own and lead projects within Rides that have impact on the life of our users
  • Collaborate with PMs and analysts to ensure insights are data-backed, contextualised, and paired with recommended actions

Requirements

  • 2–4 years of experience in product operations, business operations, program management, or a similar role in a fast-paced tech environment
  • Write clearly and concisely
  • Process-minded
  • Comfortable working with data
  • Hands-on experience with Jira (or similar project management tools)
  • Thrive in cross-functional settings

What we offer

  • Accelerate your professional growth with unique career opportunities
  • Enjoy a rewarding salary and stock options
  • Take care of your physical and mental health with our wellness perks
  • Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge
  • Connect with colleagues at annual company events and smaller team gatherings
  • Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days
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