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Product Operations Specialist

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Delivery Hero

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Location:
Germany , Berlin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Product Operations Specialist, you will independently manages key operational workflows across bug triage, operational requests, documentation, localization, and release coordination. You will advise stakeholders on product usage, identify recurring issues, and improve processes that reduce operational friction. This role requires autonomy, ownership, and deepening domain expertise.

Job Responsibility:

  • Owning daily bug triage across the Home domain, assessing severity and routing issues
  • Owning and reporting on key operational metrics (e.g. TTFR, SLA adherence, backlog health)
  • Identifying trends in recurring defects and propose improvements or fixes
  • Managing operational requests intake and enforce SLA expectations across stakeholders
  • Creating and maintaining SOPs, documentation, templates, and FAQs
  • Coordinating localization workflows across markets, vendors, and engineering teams
  • Supporting mobile release management by maintaining calendars, tracking progress, and flagging risks
  • Reporting recurring issues to Product and Engineering and supporting upstream improvements
  • Supporting dependency management in the Home domain by clarifying missing details and flagging obvious timing or ownership conflicts in planning

Requirements:

  • Around 4-6 years in Product Operations, Program Coordination, or Technical Support
  • Comfortable using Jira, Confluence, Miro, and working with API debugging tools (Charles/Proxyman), SQL, and log tools to investigate patterns independently
  • Ability to identify root causes and recognize patterns, suggesting solutions
  • Skilled at engaging cross-functional stakeholders and driving clarity
  • Works effectively with Engineering, Product and regional teams
  • Ability to prioritize and manage multiple requests reliably
What we offer:
  • We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience
  • We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience
  • Severely disabled applicants with equal qualifications will be given preferential consideration
  • You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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