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Product Operations Specialist, Funding

United States, San Francisco 118000.00 - 123000.00 USD / Year · Job Posted February 21, 2026
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Job Description

We are looking for a Product Operations Specialist to help us scale operations and grow our capital products. This role will be a critical operator of the company's product suite by providing a positive experience for the small businesses we support. You will be responsible for running and building best-in-class processes for payments and fraud. You will become an expert on Parafin’s Capital products, digging deep into the details to solve problems, and being an on-the-ground operator to support day-to-day functions, from troubleshooting payment issues to data analysis to building documentation.

Job Responsibility

  • Assist in developing operational solutions to help evaluate complex business risk issues in a fast-paced environment
  • Find solutions to automate and streamline ops processes, leading efforts to build in-house or find external vendors
  • Conduct reviews to assess risk factors for high-priority merchants
  • Troubleshoot and resolve payment issues with our merchants, while providing high-quality service via email and phone
  • Manage cross-functional work streams with our customer support, data science, compliance, and engineering teams to improve the merchant experience and grow capital originations
  • Review current processes and provide feedback on how to improve product operations and Parafin as a whole
  • Work closely with our partners to identify areas of risk and investigate fraudulent behavior
  • Use data-driven analysis to identify areas of optimization and growth

Requirements

  • 3 - 5 years of work experience
  • 2 - 3 years of operational experience working in a fintech startup, bank, or payments company
  • Strong understanding of payments
  • Excellent communication skills
  • Strong quantitative / detail-oriented background
  • Thrive in an entrepreneurial environment

Nice to have

  • Experience with fraud/ risk management
  • Strong understanding of, or desire to learn, about a capital or lending product
  • Fluency in, or desire to learn, data analysis skills and tools, such as SQL / R / Python

What we offer

  • Equity grant
  • Medical, dental & vision insurance
  • Unlimited PTO
  • Work from home flexibility
  • Commuter benefits
  • Free lunches
  • Paid parental leave
  • 401(k)
  • Employee assistance program

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