Product Operations Manager Job at Valon Tech (New York)

Product Operations Manager

Valon Tech

Location:
United States , New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

150000.00 - 185000.00 USD / Year

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Job Description:

Valon is rolling out its AI-powered platform to enterprise clients operating in a highly regulated, operationally complex industry. We are building a dedicated Product Operations function that ensures customers have a seamless, reliable, and intuitive experience with ValonOS during and after implementation. As a Product Operations Manager, you will operate as a horizontal force across Product, Engineering, and Customer teams. Your role is to design and own the mechanisms, frameworks, and feedback loops that turn real-world usage into durable product insight. Rather than focusing on a single product area, you’ll work across the breadth of ValonOS, identifying cross-cutting patterns and shaping how the company operates, builds, and ships product. This role is ideal for someone who thrives in ambiguity, thinks in systems rather than tickets, and wants to influence product direction through leverage instead of org charts. You’ll be trusted to independently identify the highest-impact problems, define structure where none exists, and drive improvements that raise the bar for product quality, reliability, and customer experience across Valon.

Job Responsibility:

Build & Own Scalable Product Operations Systems
Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc.
Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas
Operate horizontally across ValonOS, focusing on cross-cutting patterns rather than isolated customer or feature-level issues
Drive Product Quality, Reliability & Release Learning
Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes
Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention
Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis
Influence Product Direction Through Insight & Leverage
Act as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications
Synthesize signals across customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions
Operate as a force multiplier by creating artifacts, documentation, and processes that raise the bar for product quality and decision-making across the organization

Requirements:

4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment
Strong analytical skills with the ability to break down ambiguous problems and uncover root causes
Technical curiosity—you’re eager to learn SQL or work with data to understand product behavior
Clear communicator who can translate between technical teams and end users with ease
High sense of ownership, reliability, and urgency in driving issues to full resolution
Comfort partnering closely with product managers and engineers, and contributing to product thinking

Nice to have:

Experience supporting or implementing enterprise SaaS products
Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare)
Familiarity with incident management, workflow tools, or customer support platforms

What we offer:

competitive salary of $150,000 -$185,000 plus a meaningful stake in the company via equity
401k plan
comprehensive medical, dental, & vision benefits
pre-tax deductions for public transportation, rideshare services, and parking expenses
Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
quarterly budgets for team and company outings
flexible paid time off, sick days, and 11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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