Product Operations Manager

• Design delivery processes that scale across R&D squads, implementing SLAs, checkpoints, and agile ceremonies that drive visibility and accountability
• Set up PMs for success with clear, repeatable processes and practices that operationalize optimal PDLC across the product organization
• Ensure clearly defined roles, responsibilities, and boundaries across product, design, engineering, GTM, and support
• Coordinate desired outcomes and timelines cross-functionally, removing blockers and reducing risks to help teams launch on time and per scope
• Design operating systems that evolve with the company's needs
• Streamline and automate routine PDLC tasks through digital innovation and AI-powered solutions
• Design scalable tool setups and lead automation initiatives that replace manual work with smart workflows
• Build self-service dashboards that give PMs and stakeholders the data they need
• Enforce best practices and guardrails through digital solutions
• Leverage AI tools to enhance productivity and drive innovation
• Build BI dashboards to measure and report product investment ROI and customer value
• Transform raw data into actionable insights, stories, and trends
• Make it easier for PMs to access customer feedback and talk to customers more frequently
• Democratize access to learning and ensure feature requests are analyzed and actioned efficiently
• Help close the loop with customers on their feedback
• Craft narratives that align cross-functional teams on shared goals
• Ensure stakeholders and executives are informed on the intention, progress, and risks of key initiatives
• Build open, consistent, bi-directional channels of communication
• Create enablement content and facilitate sessions that help teams understand and adopt new processes, tools, and best practices

• 2+ years of experience in product operations, product management, program management, or a related operational role, preferably in B2B SaaS or digital enterprise solutions
• Supported product teams at scale and understand how software gets built and shipped in fast-moving, dynamic environments
• Strategic & Systems Thinking
• Execution Excellence
• Technical Mastery
• Communication & Alignment
• Leadership & Mentoring
• Biased toward action
• Curious
• Collaborative
• Detail-oriented
• Systems thinker

Big Query experience is desirable but not required

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO)
• Paid sick time
• Inclusive parental leave policy
• Holidays
• Volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform