This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Product Operations plays a significant role in building repeatable motions to unlock growth and help the company scale. You will partner closely with our product, engineering, data, design, and other cross-functional counterparts to ensure that our product and associated workstreams run efficiently, at scale, and with impact. You are the linchpin between strategy and execution: you help streamline how product work gets done, ensure high-quality deliverables, enable cross-team collaboration, and drive operational excellence so that our Product organization can maintain quality while moving faster and smarter. This role is a terrific introduction to Whatnot, and allows impactful individuals to learn about the business while contributing to a variety of high-impact, critical initiatives.
Job Responsibility:
Partner with Product Managers to translate strategy into actionable programs and roadmaps
Define, build, and maintain operational frameworks, processes, tools, and dashboards that enable the product organization to operate at scale
Own the end-to-end lifecycle of product operations: from planning and prioritization, through launch, post-launch performance tracking and iteration
Collaborate cross-functionally (Engineering, Design, Data, Category Expansion, CX, Ops, etc) to ensure alignment, clear communication and delivery of product initiatives
Develop and monitor key product health and performance metrics
surface insights and recommend operational improvements and optimizations
Facilitate product launches including readiness (tools, training, communications), rollout strategy, stakeholder coordination, and risk management
Manage and maintain the product tooling stack (e.g., road-mapping tools, feedback/voice-of-customer tools, experimentation/test frameworks, analytics) and ensure teams are well trained and aligned on how to use them
Drive operational improvements: identify inefficiencies, propose and implement process improvements, normalize best practices across teams
Serve as a central node for product ops communication: build and maintain shared documentation, playbooks, runbooks, communication calendars, steering forums, etc
Consider global or multi-market contexts to ensure local/region-specific needs (regulation, localization, language, market operations) are represented in the product operations plan
Requirements:
5-6+ years experience in consulting, or a fast-growing startup
Bachelor's degree in Business, Economics, or related field
Motivation to take on new opportunities and challenges
Ability to move remarkably fast with little structure, guidance
Curiosity to learn about different parts of the business and how to pull certain levers to grow faster
Ability to operate independently and go deep on projects while also building key cross collaborative relationships across the company
Demonstrated ability to work and influence cross-functionally
Demonstrated ability to solve ambiguous problems using data and process improvement
Nice to have:
Experience working on a marketplace or a two-sided platform
Experience or passion for buying and selling in online marketplaces communities
MBA
SQL & Dashboard experience
Payments or Product Discovery expertise
What we offer:
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement
401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work