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We're seeking a highly organized, customer-obsessed Product Operations Manager for our 4W Product Group in Mountain View, CA. This pivotal role ensures exceptional customer experience and operational efficiency for our connected vehicle products. You will manage customer feedback, optimize support processes, oversee knowledge content, and drive operational improvements across the product lifecycle. This is a unique chance to directly impact customer satisfaction and scalable growth for Drivemode.
Job Responsibility:
Contribute building the Customer Support Operations
Own the creation and maintenance of comprehensive FAQs, product manuals, and knowledge base articles
Lead the effective product content creation, localization and review processes
Build and scale the localization process
Manage vendor relationships
Lead certain key projects for product launches and feature rollouts
Analyze workflows, identify inefficiencies, and recommend/implement tools and best practices
Establish and manage systems to collect, analyze, and synthesize customer feedback
Translate insights into actionable product recommendations
Occasional travel to Honda Japan and US offices required
Requirements:
4+ years in Product Operations, Customer Operations, Project Management, Localization of products or similar
total of 7+ years of professional experience
focused on product team enablement and customer experience, preferably in technology
Automotive/connected vehicle experience is a plus
Deep passion for understanding customer needs
Strong ability to collect, interpret, and synthesize data
Proven ability to design, implement, and optimize scalable processes
Familiarity with mobile apps, cloud services, and connected vehicle features
Experience with agile software development cycle, customer support software and analytics tools
Strong ability to build relationships and influence cross-functional teams
Self-motivated, highly organized, and effective in a fast-paced environment