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Fullstory is looking for a Product Operations Manager, reporting to the Director of Product Operations & Insights. This role is a force multiplier for the Product team to ensure it has the right practices to do their jobs effectively and launch awesome products. As the Product Operations Manager, you will empower product teams to deliver their roadmap goals by streamlining their workflow, unblocking obstacles, and aligning with cross-functional stakeholders. This important role guides the teams through the product development lifecycle, ensuring that we are collaborating effectively and setting up our products for success.
Job Responsibility:
Consult with product managers and pursue solutions for challenges they face
Partner with cross-functional stakeholders to identify opportunities for improved collaboration
Analyze customer feedback and market trends to provide insights that shape product strategy and roadmap
Enable scalable, effective business processes by monitoring and maintaining automated tooling solutions
Develop and maintain product development practices and supporting documentation
Drive continuous improvement initiatives within the Product organization
Requirements:
Product partner: you’ve worked with SaaS product teams to understand the nuances of the product development lifecycle and various stakeholders involved
Inquisitive, critical thinker: you look for how things can work better
Automation master: you develop automations, leveraging AI tools to scale solutions and optimize workflows
Effective communicator: you can strike the balance of sharing enough detailed information without it becoming overwhelming
Competent multi-tasker: you have strong organizational skills, with acute attention to detail
What we offer:
Flexibility and Connection: vibrant HQ in Atlanta and a tight-knit group in London
office at least one day a week
flexible PTO policy
annual company-wide closure
federal holidays
Benefits: sponsored benefit packages for US-based Fullstorians
supplemental coverage options for international Fullstorians
Learning opportunities: professional development opportunities through training programs
an annual learning subsidy for US and EMEA-based employees
Productivity support: monthly productivity stipend for US and EMEA-based Fullstorians
Team Collaboration: team off-sites
an annual full-company meet-up
Paid parental leave
Bereavement leave, including miscarriage/pregnancy loss
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