Product Operations Manager Jobs

Pomelo Care

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

110000.00 - 140000.00 USD / Year

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Job Description:

Your North Star: empower the product and technical organizations at Pomelo to help mothers have healthy babies. You’ll need to be a jack of all trades and willing to help with anything operational that allows us to scale our product and our business, and be excited to work on anything ranging from high-level planning (e.g., how do we scale the way we provide support to our users), to tactical day-to-day workflows (e.g., training for a rollout for a new product feature).

Job Responsibility:

Become an expert in all of Pomelo’s products, and help define business processes that surround them
Serve as a thought and execution partner to our technical functions including engineering, product, design, and data science
Collaborate with our clinical, clinical operations, market operations, and other teams to understand their operational needs and help improve their processes with product or technical support. This may include providing product education or documentation when needed
Execute and continuously improve processes leading up to feature launch to ensure a successful launch, as well as provide ongoing support of our product and patients

Requirements:

5+ years professional experience in digital product operations, or similar operational experience working closely with a technical team on a digital product
Passionate about the problem Pomelo is trying to tackle
Scrappy and able to build operational processes from 0, but also have the vision to know how to scale them when needed
Comfortable scoping and tackling ambiguous problems
Comfortable learning about and working across different technical systems
Willing to roll up your sleeves and tackle any operational challenges, no matter how big or small
Excited to work cross-functionally across technical and non-technical stakeholders, including folks who do not have as much product knowledge or expertise as yourself
A strong communicator who can quickly understand the needs of different audiences and adapt communication appropriately
Strong analytical and problem-solving skills: SQL experience is preferred, but at a minimum you’re comfortable working with spreadsheets and pivot tables.

Nice to have:

Experience at a startup, especially during a period of rapid growth
Experience working in healthcare or health tech
Ability to code in at least 1 programming language

What we offer:

equity
benefits
other opportunities at Pomelo Care

Additional Information:

Job Posted:
December 11, 2025

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Product Operations Manager