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Own product analytics end-to-end : instrument and report across Heap, Contentsquare, and Amplitude
build the dashboards PM leadership and Product Marketing rely on for trade-off calls and strategic decisions
Build and run the customer feedback loop : design the intake and synthesis pipeline for customer signal (feedback, tickets, sales input, usage data) and partner with Customer Success from raw signal to actionable roadmap input
Centralize and coordinate the product roadmap : create clear visibility across teams on what's shipping, what's blocked, and what's next
facilitate planning cycles and business reviews with structured, decision-ready inputs
Keep the product toolstack functional : administer Productboard and Jira so they remain a working system, not a ticket graveyard
define the governance that keeps data clean and workflows purposeful
Build and maintain internal AI agents : design automation flows and Dust agents that remove manual work from PM workflows (spec drafting, meeting synthesis, backlog triage, reporting)
own agentic product management practices and enable Customer Success, Product Marketing, and Sales to self-serve off product data sources
Requirements
5+ years in product operations, technical program management, or product management in a SaaS or platform company
Proven track record of building a system or process from scratch
Technical background: engineering, computer science, or a builder-track PM path
Experience reading data models and discussing architectural trade-offs directly with engineering teams