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As a Product Operations Manager at Cresta, you will play a critical role in building the systems, processes, and insights that enable our teams to deliver high-impact product and customer outcomes. This highly cross-functional role sits at the intersection of Product, Engineering, Customer Success, and GTM - driving alignment, improving operational efficiency, and enabling data-driven decision making across the product lifecycle. You’ll also be instrumental in helping to develop best practices for a Forward Deployed Product motion that is becoming critical for successful scaling of enterprise AI products.
Job Responsibility:
Drive operational excellence across the product organization: designing, implementing, and managing scalable processes for product planning, release management, and cross-functional coordination
Own product metrics, ensuring the product team has reliable access to metrics, dashboards, and customer feedback to inform decisions
Partner with Product Managers and Engineering to ensure efficient execution of product initiatives, including sprint planning, launch readiness, and retrospectives
Build and optimize feedback loops between customer-facing teams (Customer Success, Sales, Support) and Product - enabling faster prioritization and iteration
Support the go-to-market process by coordinating cross-functional stakeholders and ensuring clear communication and enablement across teams before and after launches
Standardize documentation and playbooks, ensuring consistent communication and knowledge sharing across the organization
Requirements:
3–7 years of experience in Product Operations, Program Management, or Strategy & Operations roles, ideally in a SaaS or high-growth technology company
Strong systems and process thinking, with a proven ability to turn ambiguity into structure and drive alignment across multiple teams
Experience partnering cross functionally with stakeholders to deliver projects or launches
Analytical and data-driven mindset: skilled at working with product metrics, user feedback, and operational data to inform decisions
Excellent written and verbal communication skills
you can turn complex problems into clear narratives
Hands-on operator who thrives in fast-paced, evolving environments and is comfortable both in strategic discussions and tactical execution
Passion for AI, automation, and improving how teams build and deliver products
Nice to have:
Experience with product and operational analytics tools like Looker, Hex etc.
Experienced and actively experimenting with the use of AI to accelerate product development and operations process
Familiarity with AI-driven or data-heavy SaaS platforms
Experience building or managing product operations in an early-stage startup environment
What we offer:
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees