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Cresta Logo Cresta · IT - Administration

Product Operations Manager

United States 160000.00 - 200000.00 USD / Year · Job Posted January 18, 2026
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Job Description

As a Product Operations Manager at Cresta, you will play a critical role in building the systems, processes, and insights that enable our teams to deliver high-impact product and customer outcomes. This highly cross-functional role sits at the intersection of Product, Engineering, Customer Success, and GTM - driving alignment, improving operational efficiency, and enabling data-driven decision making across the product lifecycle. You’ll also be instrumental in helping to develop best practices for a Forward Deployed Product motion that is becoming critical for successful scaling of enterprise AI products.

Job Responsibility

  • Drive operational excellence across the product organization: designing, implementing, and managing scalable processes for product planning, release management, and cross-functional coordination
  • Own product metrics, ensuring the product team has reliable access to metrics, dashboards, and customer feedback to inform decisions
  • Partner with Product Managers and Engineering to ensure efficient execution of product initiatives, including sprint planning, launch readiness, and retrospectives
  • Build and optimize feedback loops between customer-facing teams (Customer Success, Sales, Support) and Product - enabling faster prioritization and iteration
  • Support the go-to-market process by coordinating cross-functional stakeholders and ensuring clear communication and enablement across teams before and after launches
  • Standardize documentation and playbooks, ensuring consistent communication and knowledge sharing across the organization

Requirements

  • 3–7 years of experience in Product Operations, Program Management, or Strategy & Operations roles, ideally in a SaaS or high-growth technology company
  • Strong systems and process thinking, with a proven ability to turn ambiguity into structure and drive alignment across multiple teams
  • Experience partnering cross functionally with stakeholders to deliver projects or launches
  • Analytical and data-driven mindset: skilled at working with product metrics, user feedback, and operational data to inform decisions
  • Excellent written and verbal communication skills
  • you can turn complex problems into clear narratives
  • Hands-on operator who thrives in fast-paced, evolving environments and is comfortable both in strategic discussions and tactical execution
  • Passion for AI, automation, and improving how teams build and deliver products

Nice to have

  • Experience with product and operational analytics tools like Looker, Hex etc.
  • Experienced and actively experimenting with the use of AI to accelerate product development and operations process
  • Familiarity with AI-driven or data-heavy SaaS platforms
  • Experience building or managing product operations in an early-stage startup environment

What we offer

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees
  • Offers Equity
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