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Reporting to the Head of Product / SVP of Engineering, this is a key role scaling, streamlining and leading our product and engineering operations across our teams in Serbia, Romania and globally. The role will ensure organizational alignment and operational excellence to support Everseen’s growth as a leading provider of innovative solutions across our Vision AI platform.
Job Responsibility:
Design and implement scalable operational frameworks
Establish, refine, and maintain effective processes to support the Product Managers in portfolio and roadmap planning, the Project Managers in release planning and execution, and the Engineers in on-time, quality deliveries
Leverage the Everseen tools, and promote new tools, to provide business analytics and collaboration for product management and product development
Define and track KPIs related to customer adoption and trends, engineering activities, product delivery and operational health
Lead complex, cross-functional programs that span geographically dispersed teams across the full Everseen suite of solutions
Track, manage and mitigate for risks and milestones and ensure timely delivery of releases
Champion operational excellence and coordinate, collaborate and communicate across engineering (DevOps, QA and full stack engineers), product, research, operations (customer delivery) and wider internal and external stakeholders
Support change management and adoption of new tools, processes, and organizational structures
Identify opportunities for automation and integration to reduce manual overhead
Requirements:
10+ years' experience in a technical or software development based role with at least 5 years in product or engineering operations
3+ years’ people management experience
A strategic approach to operations and system thinking
Demonstrated experience of leading and championing operational excellence across a scaling organization
Strong communication skills
Excellent organizational skills
Experience of working within a changing technical landscape and cutting through ambiguity
Balance of operational expertise, strong leadership, and a customer-focused, data-driven approach
Project management skills
An analytical mindset
Demonstrated process leadership experience
An ability to bring rapid consensus across teams
A keen customer focus
Demonstrated experience of working with distributed teams across engineering and product functions
PMI-ACP Agile Certified
A strong understanding of Agile, Scrum and DevOps practices
Experience of working within an edge computing, cloud infrastructure or SaaS environment
Bachelor’s or Master’s degree in Computer Science, Engineering, Software Product Management, or a related field