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Product Operations Manager

Adagrad

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Job Description:

As a Product Operation Manager at Adagrad AI, you will have the opportunity to work on exciting and challenging projects that will provide you with valuable experience and career growth opportunities. We're looking for a Product Operations Manager to own the complete post-sales lifecycle of GateGuard. You'll be the single point of accountability connecting our sales team, technical team, deployment team, and customers—ensuring seamless delivery, proactive support, and continuous product improvement.

Job Responsibility:

  • Serve as the primary point of contact for the sales team on all matters post-closure: delivery scheduling, deployment coordination, installation support, and ongoing customer success
  • Manage customer expectations and communication throughout the implementation journey
  • Document feature requests from the sales team and pass them to the leadership and product teams
  • Coordinate with engineering on issue resolution and release timelines
  • Work with the finance team to ensure adequate inventory levels based on upcoming deployments and sales pipeline
  • Flag potential stock-outs or lead time risks early
  • Monitor support tickets systematically to identify patterns, recurring issues, or emerging problems
  • Escalate trends and issues to tech and product teams proactively
  • Maintain clear, consolidated communication between sales, tech, deployment, and support teams
  • Run regular sync-ups to ensure alignment and surface blockers early

Requirements:

  • 3-5 years of experience in project management, product operations, or technical account management—preferably in hardware/software products or industrial tech
  • Strong organisational skills with the ability to manage multiple stakeholders and competing priorities
  • Comfort with technical concepts (you don't need to code, but you should be able to understand system issues and translate between customers and engineers)
  • Excellent communication skills—written and verbal
  • Experience with CRM and ticketing tools

Nice to have:

  • Background in access control, security systems, industrial automation, or IoT products
  • Experience working with manufacturing or automotive clients

Additional Information:

Job Posted:
February 24, 2026

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