This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Product Operations Manager rapidly identifies, manages, and resolves customer-facing and Frontline-facing operational issues that impact Internet service availability, performance, or customer experience. The role involves monitoring, analyzing, and reporting on product performance, resolving customer-impacting production issues, and driving reliability and quality improvements. The role requires interpreting operational data and communicating insights to stakeholders to support informed decision-making. Success is measured by effective issue resolution, performance against forecasts, and the quality of operational support provided.
Job Responsibility:
Lead cross-functional efforts to identify, prioritize, and resolve product and service issues through root cause analysis and collaboration
Understand intended product and customer experience to quickly raise and triage customer impacting production issues with appropriate partner teams
Coordinate solution implementation by defining acceptance criteria, validating testing scope, and supporting release rollout
Drive continuous improvement initiatives by identifying process enhancements and authoring business requirements for product iterations
Monitor and analyze product performance to provide actionable insights and regular updates to product managers and business partners
Role may require impromptu overnight and weekend work hours depending on issue severity and impact
Also responsible for other duties/projects as assigned by business management as needed
Requirements:
Bachelor’s Degree plus 3 years of related work experience. Advanced degree preferred. Acceptable areas of study include IT or Engineering
Experience in technical or wireless industry
Experience of channel experience, direct channel support role or relevant experience with product/service delivery and support planning
Product management or vendor management experience
Ability to interview without use of AI tools
At least 18 years of age and legally authorized to work in the United States