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T-Mobile Logo T-Mobile · IT - Administration

Product Operations Manager, Broadband

United States, Denver 86400.00 - 155900.00 USD / Year · Job Posted April 15, 2026
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Job Description

The Product Operations Manager rapidly identifies, manages, and resolves customer-facing and Frontline-facing operational issues that impact Internet service availability, performance, or customer experience. The role involves monitoring, analyzing, and reporting on product performance, resolving customer-impacting production issues, and driving reliability and quality improvements. The role requires interpreting operational data and communicating insights to stakeholders to support informed decision-making. Success is measured by effective issue resolution, performance against forecasts, and the quality of operational support provided.

Job Responsibility

  • Lead cross-functional efforts to identify, prioritize, and resolve product and service issues through root cause analysis and collaboration
  • Understand intended product and customer experience to quickly raise and triage customer impacting production issues with appropriate partner teams
  • Coordinate solution implementation by defining acceptance criteria, validating testing scope, and supporting release rollout
  • Drive continuous improvement initiatives by identifying process enhancements and authoring business requirements for product iterations
  • Monitor and analyze product performance to provide actionable insights and regular updates to product managers and business partners
  • Role may require impromptu overnight and weekend work hours depending on issue severity and impact
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements

  • Bachelor’s Degree plus 3 years of related work experience. Advanced degree preferred. Acceptable areas of study include IT or Engineering
  • Experience in technical or wireless industry
  • Experience of channel experience, direct channel support role or relevant experience with product/service delivery and support planning
  • Product management or vendor management experience
  • Ability to interview without use of AI tools
  • At least 18 years of age and legally authorized to work in the United States

What we offer

  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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