Product Operations Lead Job at Darwin Recruitment GmbH (Amsterdam)

Product Operations Lead

The Product Operations team is the analytical and strategic backbone of Fraud an...

Location

United States

Salary:

106000.00 - 125000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in product operations, trust & safety, program management, or equivalent analytical operations role
Proven ability to influence skeptical stakeholders using data as the primary lever
Natural root cause thinker who asks the right questions and doesn't settle for surface-level explanations
Experience building or managing feedback loops that translate frontline input into business change
Strong analytical toolkit: SQL preferred, Excel proficiency required, comfort with AI tools a plus
Project management experience (Asana or equivalent) and ability to drive accountability across teams you don't directly control
Comfortable in ambiguity, calm under pressure, and clear in written and verbal communication with executive audiences

Job Responsibility

Mine operational data to surface root causes and translate findings into business recommendations
Own the narrative for weekly business reviews (WBRs)
Partner with Product and Engineering to influence roadmaps
Monitor queue health, SLA adherence, and decision accuracy
Detect, triage, and coordinate resolution of operational breakages
Distill agent and frontline feedback into structured insights

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Product Operations Lead

We ensure cross-functional coordination and increase efficiency across Plaid to ...

Location

United States , San Francisco

Salary:

150000.00 - 230000.00 USD / Year

Plaid

Expiration Date

Until further notice

Requirements

8+ years of experience in Product Operations, Program Management, or a similar role
Experience in fast-moving, product-led organizations with limited tolerance for unnecessary process
Strong systems thinker who can design operating models that scale without adding bureaucracy
Proven scrappy executor who takes ownership and gets things done
Comfort operating in ambiguity and building from a blank page
Clear, concise communicator with strong written and verbal skills
Strong product instincts and empathy for Product Managers and cross-functional partners
Prior technical experience and/or the curiosity to build a deep understanding of Plaid’s products

Job Responsibility

Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering Operations)
Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
Identify where automation, AI/agents, and other new workflows can materially change how product work gets done, and translate those ideas into adopted capabilities
Partner with Product leadership to reinforce a high-performing product culture, both virtually (e.g., Product All Hands) and in-person (e.g., Bi-Annual Product Summits / Onsites)
Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning
Longer-term, own Product Manager onboarding and ongoing enablement, ensuring PMs ramp quickly and understand how great product work gets done at Plaid

Fulltime

Product Operations Lead

Lead large-scale, high-impact, cross-functional R&D product launches. Champion t...

Location

United States

Salary:

118000.00 - 185000.00 USD / Year

Addepar

Expiration Date

Until further notice

Requirements

8+ years product operations, program management, or similar relevant experience
5+ years of successfully implementing and managing SaaS product development programs
Solid technical foundation with ability to understand and digest new technical concepts and technologies quickly
Experience in practicing Agile, with the ability to adjust effectively based on current needs and team dynamics
Strong business process mapping experience
ability to quickly diagram “as-is” and “to-be” processes
Strong experience with program management tools
Strong influencing and negotiating skills at all levels
Comfortable adjusting between the need to be tactical vs. strategic
Expert in navigating through, and working with ambiguity by bringing structure to large/complex problems

Job Responsibility

Drive a portfolio of high-priority R&D product launches, including the creation and management of detailed plans and artifacts
Lead strategic and tactical weekly cross-functional forums across Product, Engineering, Design, Go-to Market, Risk, Legal, Finance, and other key stakeholders
Develop strong partnerships with cross-functional teams to drive progress, facilitate collaboration, and remove obstacles
Identify program risks and establish escalation process for facilitating “Return to Green” plan for launches that are off-track
Flex technical expertise and emotional intelligence to align discussions to business outcomes
influence strategy and trade-off decisions to optimize impact and time-to-market
Champion a metrics-driven approach to review Alpha & Best test data to inform subsequent phases of launch
Facilitate development of product health metrics and a Business As Usual (BAU) Operating Model as products transition from launch state to BAU/sustaining state
Coordinate, design, and implement improvements to the company-wide Product Lifecycle process
Map existing R&D business processes, i.e. “as-is” processes, and identify gaps that should be addressed in “to-be” process diagrams

What we offer

bonus
equity
benefits
reasonable accommodation for individuals with disabilities

Fulltime

Senior Lead, Product Operations, Growth

This role is for a Senior Lead, Product Operations for the Growth Team. Shopify’...

Location

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Experience in successfully driving complex operational and strategic initiatives, including zero-to-one launches, large business-critical migrations, and highly interconnected, cross-functional projects in a fast-paced environment
Experience in designing and rolling out effective minimum viable process, thinking in systems while rolling up their sleeves to get things done
Excellent communication skills to effectively update executive stakeholders as well as influence and enable product teams
Ability to pull projects out of local maxima, and influence teams to consider a different approach
Proven ability to prioritize strategically and getting things done pragmatically in a fast-paced & growing environment
Be self driven, proactive and able to navigate through ambiguity and complexity

Job Responsibility

Remove roadblocks to product development: solve bottlenecks, streamline communication, accelerate decisions and help us focus and move faster to ship value to our users
Gather and analyze large amounts of information quickly and disseminate insights leading to data-informed platform and launch decisions
Structure and solve complex and ambiguous platform, business and operational challenges affecting multiple product areas and Shopify as a whole
Partner with teams (e.g. Product, UX, Engineering, Data) to cross-functionally align Growth’s planning and assembly and drive momentum to ship value
Build systems for frequent alignment, accountability to outcomes, and feedback within areas with dozens of concurrent projects
Raise the bar across Product Ops at Shopify: scale what works, question what doesn’t, and mentor craft members across the company to build a world-class team
Leverage AI to increase our scale, speed and ambition across our R&D teams

Fulltime

Program Lead: Product Operations - AI Observability

The AI Observability Program Leader will own the end-to-end strategy, design, an...

Location

United States , Sunnyvale

Salary:

162000.00 - 180000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

5+ years of experience in Technical Program Management, Product Operations, AI Quality, or Observability
Bachelor’s degree in Engineering, Computer Science, Data Science, or a related technical field.

Job Responsibility

Architect Observability Frameworks: Own the strategy for understanding AI agentic reasoning, enabling deep analysis of step-by-step agent decision-making
Drive Autoeval Strategy: Design and roll out automated evaluation systems (LLM-as-a-judge) to provide a scalable, high-confidence "pulse" on AI performance across conversational and voice interfaces
Define Micrometrics: Develop granular signals within agentic activity—identifying latent failures, reasoning loops, or tool-calling inefficiencies—to drive product improvements
Lead Pre-Launch Simulation: Partner with Product & Engineering to build and maintain simulation environments that test AI agents against edge cases before deployment, and democratise these tools with Operations teams
Cross-Functional Technical Partnership: Act as the primary liaison between Product, Engineering, and Data Science to ensure observability tooling is integrated into the development lifecycle and directly informs release "Go/No-Go" decisions
Insight Synthesis: Package complex technical observability data into clear, actionable narratives for leadership, highlighting specific failure patterns and opportunities for CX improvement
Operational Excellence: Establish the standards and tooling for how AI performance is reported globally, ensuring consistency across different regions and support modalities.

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits (details at link).

Fulltime

Product Delivery & Operations Lead

Scale’s rapidly growing Global Public Sector team is focused on using AI to addr...

Location

Qatar , Doha

Salary:

Not provided

Scale

Expiration Date

Until further notice

Requirements

5+ years of experience in product, strategy or business operations roles, preferably within a high-growth technology company or top-tier consulting/finance firm
Proven ability to design and scale systems that help technical teams operate with clarity and velocity
Exceptional analytical skills with a penchant for digging deep into the data, thinking from first principles, and iterating quickly to deliver results
Strong familiarity with Notion, plus adjacent productivity tools (e.g., Asana, Airtable, Coda, Slack integrations)
Fluency in English is required
proficiency in Arabic is a strong advantage

Job Responsibility

Be the connective tissue across the Engineering, Product and Design teams - driving alignment, clarity, and prioritization across all initiatives and projects
Own knowledge management and internal tooling, ensuring the team operates efficiently at scale. Deep expertise in Notion is critical - you’ll design, manage, and evolve the team’s central knowledge base, project trackers, decision logs etc
Build and maintain systems for project tracking, staffing and performance reporting
Partner with Finance and Legal to streamline procurement, budgeting, and contract processes to positively impact delivery timelines. You’ll also support the team on revenue recognition tracking and spend monitoring for projects
Design and operationalize new processes that make product development and data delivery faster, higher quality and more predictable
Serve as a force multiplier for technical leadership - helping anticipate needs, prepare materials and communicate priorities internally and externally
Lead internal enablement and upskilling initiatives, ensuring the team continuously improves its product development muscle

Fulltime

AI Operations Lead, CS Product

As an AI Operations Lead, you will oversee the end-to-end operational health of ...

Location

Estonia , Tallinn

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

Strong background in leading operations or program management functions with a focus on end-to-end performance improvement
Diagnostic mindset, capable of identifying whether performance shifts are due to structural processes or execution gaps
Effective people manager who excels at coaching teams and maintaining a high bar for excellence in high-pressure environments
High data literacy, using performance metrics to build compelling cases for prioritization and strategic focus
Communicate with precision, whether writing technical escalation briefs for leadership or defining clear operational standards for your team
Understand the logic of how AI systems operate, allowing you to distinguish between knowledge gaps, classification errors, and logic faults.

Job Responsibility

Leading a team of AI Operations Program Managers to ensure high performance and consistent quality standards across various business verticals
Monitoring performance metrics weekly to translate complex data signals into prioritized action items for both operational and technical teams
Running the operational cadence, including cross-functional syncs and sprint planning, to unblock dependencies and maintain momentum
Managing the feedback loop between customers, support agents, and business units to convert patterns into actionable system improvements
Maintaining the automation portfolio and reporting infrastructure as the single source of truth for leadership and stakeholders
Escalating critical issues or compliance blockers with clear context and recommended solutions to ensure continuous service health.

What we offer

Accelerate your professional growth with unique career opportunities
Enjoy a rewarding salary and stock options
Take care of your physical and mental health with our wellness perks
Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge
Connect with colleagues at annual company events and smaller team gatherings
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days

Fulltime

Lead, Sales Product Operations

The Lead, Sales Product Operations will lead a team to enable local acquisition ...

Location

Singapore

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

Minimum 7 years of experience in sales operations, tools, and capability management, with a proven ability to work across multiple countries and regions
Expertise in data modeling, performance tools, and sales enablement solutions
Experience working with Salesforce or other commercial CRM tools used by Sales Teams as their primary day-to-day working tool
Experience working across multiple countries, managing diverse teams, and tailoring tools or processes to suit varying market needs and dynamics
Advanced stakeholder management and communication skills, with the ability to work across cultural and organizational boundaries
A proactive mindset to identify inefficiencies and implement scalable solutions that enhance sales team productivity
Ability to analyze and interpret data to inform decisions and tool enhancements

Job Responsibility

Support Commercial Teams: Collaborate closely with Sales Acquisition Teams by providing guidance and tools for grading, performance (competitive tools), and Sales, ensuring robust support in competitive and dynamic environments
Standardization of Tools and Processes: Drive the adoption of Salesforce and other sales tools across teams, ensuring alignment on KPIs, a unified approach to ways of working, and a consistent methodology for performance evaluation
Collaboration with Country Teams: Partner with local teams across multiple countries to improve the capabilities and tools used, identifying and addressing specific needs that enhance overall sales productivity and effectiveness
Tool Development and Scalability: Work on scaling existing tools and developing new ones aligned with identified priorities to improve sales efficiency and productivity. These tools include ML models, matching algorithms, scraping data and CRM platforms
Data-Driven Insights and Modeling: Leverage strong data modeling skills to refine sales tools and processes, ensuring actionable insights are delivered to improve decision-making and sales outcomes
Stakeholder Engagement: Act as a key liaison between Global and Country teams, ensuring feedback loops are established, and tool enhancements align with overarching commercial objectives

Fulltime

Select Country

Product Operations Lead

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Product Operations Lead

Product Operations Lead

Product Operations Lead

Product Operations Lead

Senior Lead, Product Operations, Growth

Program Lead: Product Operations - AI Observability

Product Delivery & Operations Lead

AI Operations Lead, CS Product

Lead, Sales Product Operations

Our AI answers in your language