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The Product Operations Lead plays a key role in supporting the launch and delivery of new patient pathway services. Working closely with the Product Owner, Clinical Leads, and Technical Delivery teams, the role supports smooth day-to-day operations by coordinating processes, maintaining clear and accurate documentation, and enabling effective communication across stakeholders. In addition to product operations, the role includes line management and day-to-day leadership of the administrative team supporting new service delivery. The postholder will help set clear expectations, support professional development, and ensure operational standards are consistently met. This role is well suited to someone looking to develop a career in product management and service delivery within a fast-paced, mission-driven healthcare environment.
Job Responsibility:
Assist the Product Owner in managing the product backlog and maintaining documentation
Coordinate scheduling for agile ceremonies (sprint planning, reviews, retrospectives)
Track progress of tasks and update project management tools to ensure visibility
Collect and organise feedback from stakeholders and users for analysis
Support KPI tracking and prepare regular performance reports
Maintain dashboards and ensure data accuracy for decision-making
Act as a point of contact for operational queries related to new service delivery
Help prepare meeting agendas, minutes, and follow-up actions
Ensure timely communication between clinical, technical, and operational teams
Identify opportunities to streamline workflows and improve efficiency
Document processes and maintain version control for service delivery materials
Lead and manage the administrative team supporting patient pathways
Set clear objectives, monitor performance, and conduct regular one-to-one meetings
Provide coaching, training, and development opportunities to enhance team capability
Ensure workload distribution and resource planning align with service delivery goals
Requirements:
Strong organisational and administrative skills with a high level of attention to detail
Ability to manage multiple tasks and prioritise effectively
Proven ability to lead and manage a team, including performance management and staff development
Familiarity with agile principles and project management tools (e.g. Jira, Trello)
Nice to have:
Experience in healthcare or service-oriented environments
Interest in product management and digital health innovation