Product Operations Engineer

• Build and maintain product automation — Own our GitHub Actions ecosystem that auto-creates Slack channels, syncs issues across repos, notifies on launch dates, and keeps our project boards current
• Evolve our GitHub powered triage system — Improve and extend our feedback triage that detects duplicates, splits compound requests, and auto-labels issues
• Design scalable processes — Create frameworks for release management, feedback intake, and cross-functional coordination that grow with us
• Automate meeting artifacts — Turn sync notes into tracked action items, PRs, and issues (yes, using Claude Code)
• Connect the dots — Ensure tight integration across Product, Engineering, Revenue Operations, and PMM—from feedback intake through shipped releases
• Surface product insights — Build lightweight reporting that shows feedback trends, release velocity, and what customers are asking for
• Integrate feedback sources — Extract and route insights from tools like Gong and Salesforce to close the loop on customer feedback

• Built automation using GitHub Actions, webhooks, and APIs to eliminate repetitive product/engineering workflows
• Worked with Slack APIs or similar to create bots, integrations, or workflow automations
• Used LLMs/AI tools in production workflows (Claude, GPT, etc.) - not just experimented, actually used to improve team efficiency
• Designed and implemented product processes at a startup or high-growth company
• Written scripts and lightweight tooling (Python, JavaScript, bash) - you don't need to be an engineer, but you need to build
• Shipped automation end-to-end - from identifying the problem to maintaining the solution in production
• Built dashboards or reports that informed product decisions (Metabase, Looker, Mode, or even Google Sheets)

You've worked in security, developer tools, or enterprise SaaS

• Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story
• Significant opportunities to progress within the sales organization and shape your career trajectory as we scale
• Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide