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Xbow Logo Xbow · IT - Software Development

Product Operations Engineer

· Job Posted February 21, 2026
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Job Description

We're looking for a Product Operations Engineer to design, build, and scale the systems that power how we build product. You'll own the operational infrastructure that connects feedback to shipped features - automating the repetitive parts so our product team can focus on what matters. This isn't a traditional 'run the meetings and update the spreadsheets' ops role. You'll be building automation, integrating AI into workflows, and creating systems that make a small product team operate like a much larger one.

Job Responsibility

  • Build and maintain product automation — Own our GitHub Actions ecosystem that auto-creates Slack channels, syncs issues across repos, notifies on launch dates, and keeps our project boards current
  • Evolve our GitHub powered triage system — Improve and extend our feedback triage that detects duplicates, splits compound requests, and auto-labels issues
  • Design scalable processes — Create frameworks for release management, feedback intake, and cross-functional coordination that grow with us
  • Automate meeting artifacts — Turn sync notes into tracked action items, PRs, and issues (yes, using Claude Code)
  • Connect the dots — Ensure tight integration across Product, Engineering, Revenue Operations, and PMM—from feedback intake through shipped releases
  • Surface product insights — Build lightweight reporting that shows feedback trends, release velocity, and what customers are asking for
  • Integrate feedback sources — Extract and route insights from tools like Gong and Salesforce to close the loop on customer feedback

Requirements

  • Built automation using GitHub Actions, webhooks, and APIs to eliminate repetitive product/engineering workflows
  • Worked with Slack APIs or similar to create bots, integrations, or workflow automations
  • Used LLMs/AI tools in production workflows (Claude, GPT, etc.) - not just experimented, actually used to improve team efficiency
  • Designed and implemented product processes at a startup or high-growth company
  • Written scripts and lightweight tooling (Python, JavaScript, bash) - you don't need to be an engineer, but you need to build
  • Shipped automation end-to-end - from identifying the problem to maintaining the solution in production
  • Built dashboards or reports that informed product decisions (Metabase, Looker, Mode, or even Google Sheets)

Nice to have

You've worked in security, developer tools, or enterprise SaaS

What we offer

  • Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story
  • Significant opportunities to progress within the sales organization and shape your career trajectory as we scale
  • Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide
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