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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Job Responsibility
Work with IT, Vodafone and other M-Pesa teams
to support upgrades, M-Pesa configuration changes, Change requests and incidents
Perform M-Pesa product operations and processes, including reconciliation with 3rd parties, and performing operational reports to support finance, sales, distribution and customer service teams
Able to design M-Pesa Product solution as per Business requirements for implementation
Support the Legal and Regulatory Division, implement AML and compliance controls and monitoring, data clean up and reconciliations
Support the Sales and Distribution Divisions, manage sales activation process for distribution and business customers on the M-Pesa systems
Monitor SLA on issues resolution as per our internal procedure and Regulator guidelines
Requirements
3+ years experience industry or functional experience
Good communication skills with fluency in English & Kiswahili
IT background
Build and maintain relationships with key stakeholders in the value chain
Troubleshooting skills –identify issues, root cause, recommend or implement solutions
Project knowledge and experience would be advantageous