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Product Operation Executive

Tanzania, United Republic of, Dar Es Salaam · Job Posted June 10, 2026
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Job Description

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility

  • Work with IT, Vodafone and other M-Pesa teams
  • to support upgrades, M-Pesa configuration changes, Change requests and incidents
  • Perform M-Pesa product operations and processes, including reconciliation with 3rd parties, and performing operational reports to support finance, sales, distribution and customer service teams
  • Able to design M-Pesa Product solution as per Business requirements for implementation
  • Support the Legal and Regulatory Division, implement AML and compliance controls and monitoring, data clean up and reconciliations
  • Support the Sales and Distribution Divisions, manage sales activation process for distribution and business customers on the M-Pesa systems
  • Monitor SLA on issues resolution as per our internal procedure and Regulator guidelines

Requirements

  • 3+ years experience industry or functional experience
  • Good communication skills with fluency in English & Kiswahili
  • IT background
  • Build and maintain relationships with key stakeholders in the value chain
  • Troubleshooting skills –identify issues, root cause, recommend or implement solutions
  • Project knowledge and experience would be advantageous

Nice to have

Project knowledge and experience

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