CrawlJobs Logo
Atlassian Logo Atlassian · -

Product Marketing Senior Team Lead, ITSM

United States Employment contract 125000.00 - 200900.00 USD / Year · Job Posted March 19, 2025

Job offer has expired

Job Link Share

Job Description

Atlassian's IT Solutions Product Marketing team is looking for a product marketer to lead strategic programs that create awareness and demand for Jira Service Management, our IT service management solution (ITSM). As a team lead, you'll own important programs, including major product announcements, third-party and proprietary events, strategic pricing and packaging decisions, and the ITSM product narrative. This is a high-impact, cross-functional role requiring collaboration across product, sales, events, demand generation, ABM, and more.

Job Responsibility

  • Collaborate with the product team to explain the narrative for important announcements, maintaining consistency across all channels and ensuring the messaging resonates with our target audience
  • Bring the strategy, in partnership with our events team, for our proprietary and third-party events globally and regionally to further Atlassian's position as a leader in ITSM and accelerate pipeline growth
  • Lead high-priority programs, including strategic moments, pricing and packaging, acquisition announcements, and market difference strategies for Jira Service Management
  • Lead a small team of product marketers by providing mentorship, setting goals, and promoting career growth

Requirements

  • 6+ years of product marketing experience, at least 2 years as a manager
  • Experience developing product narratives and GTM strategies for B2B enterprise software
  • Experience with event marketing strategy and execution, across different demand-generation event types, such as user conferences, tradeshows, and regional events
  • Cross-functional collaboration skills, with experience influencing and partnering across diverse teams
  • Experience balancing strategic vision with tactical execution and presenting to stakeholders of all levels

What we offer

  • health coverage
  • paid volunteer days
  • wellness resources
  • bonuses
  • commissions
  • equity
Atlassian - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Product Marketing Senior Team Lead, ITSM

8 matching positions

IT Manager of Application Services - Catering Solutions

The IT Manager of Application Services – Catering Solutions is responsible for t...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of IT leadership and people management experience in a corporate environment
  • 3+ years of product ownership or application leadership for hospitality or retail systems
  • Proven experience leading large, complex application portfolios and projects
  • Deep knowledge of IT Service Management (ITSM) and full SDLC
  • Strong project management, problem-solving, and stakeholder management skills
  • Ability to balance strategic vision with tactical and operational execution
  • Proven success partnering with senior leaders, operations, vendors, and global teams
  • Experience developing application roadmaps with a focus on total cost of ownership and speed to market
  • Knowledge of food service, hospitality, facilities, or related regulated environments
  • Bachelor's degree from an accredited college or university
Job Responsibility
Job Responsibility
  • Ensure stable, reliable, and secure application services
  • Lead incident management, root cause analysis, and problem resolution
  • Drive continuous improvement to reduce operational incidents and cost of poor quality
  • Maintain monitoring, performance tuning, resiliency, disaster recovery, and business continuity plans
  • Ensure compliance with architecture, security, regulatory, and software standards
  • Manage contracts, licenses, audits, vulnerabilities, and application risk
  • Manage demand intake and prioritization with business partners
  • Deliver enhancements, configurations, integrations, APIs, and reporting
  • Adhere to SDLC and quality assurance standards
  • Communicate releases and changes through formal release notes
  • Fulltime
Read More
Arrow Right
New

Dental Nurse

Envisage Dental is seeking a Dental Nurse or Trainee Dental Nurse to join our es...
Location
Location
United Kingdom , Basingstoke
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organisational skills and attention to detail
  • A professional and patient-focused approach
  • Knowledge of infection control procedures and regulatory compliance
  • Effective communication skills
  • The ability to work collaboratively within a team environment
Job Responsibility
Job Responsibility
  • Chairside assistance across a range of dental procedures
  • Supporting hygiene appointments, including working with EMS equipment
  • Preparing and maintaining clinical environments
  • Adhering to infection prevention and control protocols
  • Ensuring compliance with CQC and regulatory requirements
  • Delivering a positive patient experience and supporting the smooth running of clinics
What we offer
What we offer
  • GDC registration, indemnity and CPD costs funded
  • Support for trainees enrolled on an accredited dental nursing course
  • Funded postgraduate training and development opportunities
  • Birthday leave
  • Contributory pension scheme
  • Option to purchase additional annual leave
  • Employee referral scheme
  • Uniform provided
  • Fulltime
Read More
Arrow Right
New

Dispatcher

We are looking for a Dispatcher to coordinate daily delivery activity for custom...
Location
Location
United States , Westfield
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience coordinating delivery schedules, dispatch activity, or transportation planning in a fast-paced environment
  • Ability to manage multiple priorities while keeping daily schedules accurate and organized
  • Strong communication skills for working with drivers, customers, and cross-functional operations teams
  • Familiarity with routing considerations for construction, residential, or commercial delivery environments
  • Solid problem-solving skills with the ability to adapt quickly when schedules or delivery needs change
  • Attention to detail when maintaining logs, delivery records, and scheduling updates
  • Proficiency with dispatching processes and general administrative or operational tracking tools
Job Responsibility
Job Responsibility
  • Organize and assign daily deliveries to drivers based on route demands, timing, and order priority
  • Build practical delivery plans by considering destination, product readiness, and driver availability
  • Share schedule details, changes, and important updates with drivers, customers, and partner teams in a timely manner
  • Work closely with yard, warehouse, and production personnel to confirm materials are prepared before dispatch
  • Track deliveries throughout the day and respond quickly to delays, conflicts, or other transportation issues
  • Maintain clear and accurate documentation for delivery activity, driver information, and schedule adjustments
  • Provide customers with estimated arrival times, delivery confirmations, and ongoing status communication
  • Answer incoming requests related to scheduling, order revisions, and time-sensitive delivery needs
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Dental Nurse

Are you a qualified Dental Nurse who takes pride in delivering great patient car...
Location
Location
United Kingdom , Alton
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified Dental Nurse
  • friendly
  • reliable
  • team-focused
  • proactive
  • willingness to learn and develop
Job Responsibility
Job Responsibility
  • Delivering a smooth, high-quality patient experience
  • supporting both the Dentist and Hygienist
Read More
Arrow Right
New

IT Manager/Director

We are looking for an experienced IT operations leader to oversee enterprise sup...
Location
Location
United States , Jacksonville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, Business, or comparable relevant experience
  • At least 5 years of experience leading IT support, service desk, operations, or IT service management teams
  • Background managing frontline technical support within complex enterprise environments
  • Demonstrated success improving support models through automation, self-service, or broader service transformation initiatives
  • Solid understanding of incident management, problem management, and day-to-day IT service operations
  • Experience working with ServiceNow or a comparable IT service management platform
  • Familiarity with AI-enabled support tools, knowledge management practices, and digital support channels
  • Strong leadership, analytical, communication, coaching, and problem-solving skills, with the ability to guide teams through change while sustaining service quality
Job Responsibility
Job Responsibility
  • Direct daily service desk activities to deliver timely, dependable support for a large employee population across core technologies and business applications
  • Lead, mentor, and develop supervisors and support staff through coaching, performance feedback, staffing alignment, and career growth planning
  • Manage incident response, escalation handling, and service recovery efforts to maintain stable operations and minimize business disruption
  • Evaluate service metrics and user feedback to identify gaps, improve responsiveness, and elevate the overall support experience
  • Expand support capabilities by introducing automation, AI-assisted tools, and self-service options that increase efficiency and reduce avoidable contacts
  • Promote effective use of platforms such as ServiceNow and Moveworks to streamline issue resolution and improve user access to support resources
  • Analyze recurring technical issues and partner with engineering, infrastructure, security, product, and other teams to address root causes and strengthen system reliability
  • Build team expertise in advanced troubleshooting, proactive support practices, problem management, and knowledge sharing
  • Support major incidents, change coordination, operational readiness activities, and clear communication during high-impact service events
  • Contribute to governance, reporting, and strategic planning efforts that align support operations with broader business priorities
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Key Accounts Executive - Mis

Service MIS & Reporting; Prepare daily, weekly, and monthly MIS reports for key ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
August 08, 2026
Flip Icon
Requirements
Requirements
  • Advanced Excel (Pivot, VLOOKUP, dashboards)
  • ERP/CRM/Service management systems
  • Data analysis and reporting
  • Qualification - B.Tech/Diploma(ITI/Polytechnic)
  • 5 years experience
Job Responsibility
Job Responsibility
  • Prepare daily, weekly, and monthly MIS reports for key customer accounts
  • Track service KPIs such as SLA adherence, PM Adherence, Complaint response & resolution time, rental DG(Diesel Generators) deployment record
  • Generate customer wise and site wise service performance dashboard and share with internal teams and customers
  • Maintain service database for key accounts (calls, complaints, PM schedules)
  • Ensure accuracy and completeness of service records and closures
  • Update AMC/contract data, asset details, and service history
  • Generate service analytics and trends
  • Provide data for customer meetings, Governance Meets and performance reviews
  • Track open service issues and escalations for key customers
  • Monitor contract commitments and service deliverables
Read More
Arrow Right
New

Customer Service - Self Storage Manager

Our Property Managers get to work independently at multiple locations; spending ...
Location
Location
United States , Oak Park
Salary
Salary:
16.00 USD / Hour
publicstorage.com Logo
Public storage
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to transport lift/move items weighing up to 35 pounds
  • walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors
  • performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris
  • experience: successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies
  • transportation: our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business
Job Responsibility
Job Responsibility
  • Work independently at multiple locations
  • spending time both inside and outside
  • assess customer storage needs and make suggestions, including selling packing and moving supplies
  • daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
  • auditing cash drawers and making bank deposits are part of the daily business
  • help keep our customers current with payments and make reminder and collection calls when required
What we offer
What we offer
  • Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
  • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
  • Company paid life, accidental death insurance, and exclusive vendor discounts
  • Mileage reimbursement is provided when traveling between properties or other work-related tasks
  • opportunity to earn performance-based bonuses
  • Fulltime
Read More
Arrow Right
New

Customer Service Executive

Customer Service Executive – Nottingham (Buzz Hub) Location: Nottingham City Ce...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
26915.20 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years’ experience in a face-to-face customer service role
  • Experience in a call centre or customer service office environment
  • A background in the bingo or gaming industry is a plus
  • Strong organisational skills and attention to detail
  • A natural rapport-builder who thrives in a fast-paced setting
Job Responsibility
Job Responsibility
  • Responding to customer enquiries via phone, email, live chat, and social media
  • Handling queries from both our online and land-based customers
  • Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
  • Making outbound calls and emails for customer satisfaction surveys and review requests
  • Supporting our Safer Gambling initiatives and escalating cases when needed
  • Taking ownership of complaints and working towards the best outcomes for our customers
  • Providing feedback and insights to help improve the customer journey
  • Maintaining high standards in all written and verbal communications
What we offer
What we offer
  • Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
  • Thrive App – NHS-approved mental wellbeing support
  • Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
  • Buzz Brilliance Awards – employee recognition scheme
  • 5 weeks annual leave plus public holidays (pro-rated for part-time roles)
  • Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
  • 50% staff discount on bingo tickets, food, and soft drinks
  • Refer a Friend Scheme
  • Life Assurance & Pension Scheme
  • Access to trained Mental Health Advocates
  • Fulltime
Read More
Arrow Right