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We’re looking for a customer-obsessed Product Marketing Manager to join our growing team and lead engagement marketing for the OnePay Family Product. In this role, you’ll own the development and execution of full-funnel marketing strategies that drive activation, usage, and retention through a cross-channel mix of email, push, in-app comm’s, and more. You’ll own the strategy and execution of our engagement programs, champion a test-and-learn mindset, and collaborate closely with Product and Analytics to scale a best-in-class cardholder experience. This is an opportunity to shape how we communicate with millions of customers, from their very first swipe to long-term product loyalty.
Job Responsibility:
Designing and optimizing omnichannel lifecycle marketing campaigns
Driving customer activation, engagement, retention, referrals, and cross-sell efforts
Owning the engagement marketing roadmap, prioritizing initiatives based on customer impact, business goals, and data insights
Leading A/B testing strategies to optimize content, offers, timing/cadence, and audience segmentation
Developing tight cross-functional partnerships with Product, Analytics, Creative, Marketing Ops, and Legal
Working with Analytics to monitor performance and uncover insights, turning data into action across product and marketing strategies
Deeply understanding the customer journey and identify friction points and opportunities for value reinforcement
Owning the content and messaging strategies across lifecycle stages, aligning to brand voice and business objectives
Tracking and reporting on KPIs and campaign effectiveness, regularly sharing performance updates and next-step recommendations
Requirements:
5+ years of experience in lifecycle and/or product marketing, ideally in finance, fintech, or financial services
Hands-on experience with CRM and marketing automation platforms (e.g., Braze, Iterable, Salesforce Marketing Cloud)
Strong understanding of audience segmentation, personalization, and behavioral targeting
Proven experience developing and executing A/B tests, experiments, and iteration roadmaps
Excellent cross-functional collaboration skills
you’ve worked closely with Product, Analytics, Design, Legal, and Ops teams
Ability to think both strategically and tactically, comfortable owning big ideas and rolling up your sleeves to execute
Ability to operate in the gray. You're comfortable navigating ambiguity, making informed decisions without perfect information, and adapting quickly as strategies evolve
You bring structure to open-ended problems and thrive in fast-paced environments where priorities shift
A bias for action, a growth mindset, and a deep passion for improving the customer experience
Experience with reporting tools (e.g., Databricks, Tableau, Amplitude) and translating data into recommendations
Drive and proactivity - everyone here is a builder and executor
What we offer:
Competitive base salary, stock options, and health benefits from Day 1
401(k) plan with company match
Remote-friendly (US), flexible time off (FTO), and opportunities for growth
A high-growth, mission-driven, inclusive culture where your work has real impact