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Product Manager

Ziosk

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Location:
United States , Plano

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Ziosk is looking for a seasoned Product Manager to join our Product team. The Product Manager will contribute to the overall success of several Ziosk products, with a focus on integration with online point of sale systems, loyalty programs, and techniques for handling customer data. This role supports Ziosk’s Platform & Integrations product strategy with an emphasis on applying AI driven capabilities to enhance reliability, personalization, and automation across our ecosystem.

Job Responsibility:

  • Define and communicate a forward-looking product vision that leverages AI driven capabilities to enhance integrations with payment and loyalty systems
  • Align AI powered opportunities with company goals and contribute to Ziosk’s product roadmaps with other Product Managers
  • Gather and prioritize customer requirements, incorporating AI supported research tools to identify patterns, sentiment, and unmet needs
  • Partner with the sales team to understand market demands firsthand, using data driven insights to validate and refine product assumptions
  • Conduct market research using both traditional methods and AI powered trend analysis to identify innovation opportunities
  • Collaborate with restaurant owners, managers, and staff to understand workflow challenges and guest experience pain points
  • Translate those insights into actionable, AI enhanced product requirements that streamline operations and unlock meaningful automation
  • Develop and maintain an AI informed product roadmap, prioritizing features and enhancements based on customer feedback, market signals, predictive KPIs, and opportunities where AI or machine learning can create measurable business value
  • Advocate for exceptional user experiences by collaborating with designers to incorporate AI powered UX patterns
  • Define and track key performance metrics using advanced analytics, experimentation platforms, and model level performance dashboards
  • Own end-to-end POS, payment, and loyalty integrations- incorporating AI where appropriate to enhance reliability, data mapping, fraud detection, and operational automation
  • Partner closely with engineering, data science, and platform teams to translate business needs into scalable technical specs that incorporate AI models, APIs, and data pipelines

Requirements:

  • Minimum of 5 years of experience as a Product Manager or similar, with demonstrated experience designing software through the full product life cycle from idea through release
  • Proven track record of launching products or features involving POS integrations, loyalty programs, and handling customer data
  • Familiarity and hands-on experience with AI tools, methodologies, and frameworks used for product discovery, analytics, automation, or personalization
  • Ability to collaborate with data science and engineering teams to translate business needs into AI enabled solutions
  • Deep understanding of restaurant operations, workflows, and customer service standards preferred
  • Proficiency in agile development methodologies and familiarity with software development processes
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders
  • Strong analytical and problem-solving abilities, with a keen eye for detail and a passion for innovation
  • Ability to work independently and as part of a team, managing multiple projects simultaneously
  • Experience with technologies used in hospitality environments, such as POS systems, ordering platforms, and proprietary mobile devices
  • Comfortable operating in fastmoving environments with evolving requirements, technical constraints, AI driven innovations, and multiple external partners
  • Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX
  • Applicants must be authorized to work for ANY employer in the U.S.

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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