Product Manager

• Conduct market research to identify customer needs, market trends, and competitive positioning
• Analyse data to inform product decisions, features, and enhancements
• Develop and maintain a comprehensive product strategy aligned with company goals
• Define and manage the product roadmap, including features, milestones, and timelines
• Collaborate with client-facing teams, implementation teams, engineering, design, marketing, and sales to drive product development
• Communicate effectively with stakeholders to ensure alignment and support across all phases of the product lifecycle
• Define and prioritise product features based on customer feedback and business objectives
• Create detailed product requirements and user stories for development teams
• Oversee the product lifecycle from ideation through to release and optimisation
• Monitor progress, manage risks, and adapt strategies as needed to ensure successful delivery
• Plan and execute product launches in collaboration with marketing and sales teams
• Gather and analyse user feedback to continuously improve product performance and usability
• Define and track KPIs and success metrics to evaluate product performance
• Prepare reports and presentations for stakeholders on product outcomes and progress
• Stay up to date with industry trends, emerging technologies, and best practices
• Identify opportunities for innovation and continuous product enhancement
• Engage directly with customers to gather insights, address concerns, and understand needs
• Collaborate with support teams to ensure customer satisfaction and effective issue resolution

• Minimum of 8 years’ experience in product management, project management, or a related field
• Strong understanding of software development processes and methodologies
• Proficiency with project management and product tools such as Jira, Trello, or Asana
• Familiarity with UX/UI principles and design thinking
• Experience using data analysis tools such as Google Analytics or Tableau
• Strong knowledge of SQL and data-driven decision-making
• Strong technical competence and problem-solving ability
• Proven experience in payment processing and card processing is essential
• Excellent written and verbal communication skills in English

Familiarity with payment scheme standards such as ISO8583 and ISO20022 is highly advantageous

• Part of a diverse, global team
• Supportive, forward-thinking environment
• Freedom to grow
• Real purpose in your work