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Responsible for overseeing the development of our product while ensuring its technical feasibility and alignment with organisational goals. Through close collaboration with third party tech providers, product excellence is driven to ensure the platforms continue to meet the needs and challenges of the FSGo programme management team.
Job Responsibility
Lead the relationship and governance with key stakeholders in third party tech providers, ensuring ways of working are effective and drive continuous improvements of the service
Engage with and understand third party tech provider structure and processes to ensure continuous updated knowledge regarding current projects and product developments, to effectively contribute and collate feedback in a timely manner
Influence both internal and external stakeholders on priority areas of development, based on evidence, to inform meaningful improvements
Collaborate and coordinate key internal stakeholders on the product deployment plan to ensure that proposed changes to the platform are tested, understood and communicated appropriately
Lead a range of internal ‘tech-facing’ projects, which will further enhance platform usage and experience through the delivery of continuous improvements and enhancements to meet the future requirements of the organisation
Creation and maintenance of product documentation and training material regarding product features and usage
Identify potential risks during development process and work proactively to address them
Requirements
Demonstrable delivery and understanding of technology and software development processes
The ability to analyse data and market trends to make informed decisions
Extensive experience and successful delivery of complex, multi-stakeholder projects, with an exceptional level of attention to detail
Experience and confidence in holding senior stakeholders to account, managing upwards and sideways
Experience of change management in a technology environment, being aware of implications for delivery and development teams
Demonstrable knowledge and experience of change management principles and techniques and agile methodologies
Excellent written/verbal communication skills with the ability to communicate credibly with senior internal stakeholder and external partners and the ability to effectively convey complex technical details to non-technical stakeholders
What we offer
28 days annual leave per annum (+ bank holidays) plus up to 2 days additional leave for length of service
Enhanced Maternity and Paternity leave
Birthday Day off
Access to discounts for a wide range of discounts on everyday spends
Training and development opportunities
Employee assistance programme including 24 Hour GP helpline
Cycle to Work Scheme
Opportunity for free meals whilst working at our depots
After work activities such as Felix’s softball team, running club and cycling club