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Product Manager

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Brightspeed

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Location:
United States , Charlotte

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Product Manager to join our growing team! In this role, you will play a critical role within our Brightspeed Business Product Team, leading the development, launch and lifecycle management of data and voice products for SMB, Mid-Market, Enterprise and Wholesale customers.

Job Responsibility:

  • Define and articulate the product vision, strategy, and roadmap in alignment with overall business objectives and market trends
  • Conduct thorough market research, competitive analysis, and internal/external interviews to identify new product opportunities and enhance existing offerings
  • Develop compelling business cases for new initiatives, including market sizing, financial projections, and go-to-market strategies
  • Lead the product development process from ideation to launch, collaborating with engineering, IT, marketing, operations, sales and support teams
  • Translate customer needs and business requirements into detailed user stories and acceptance criteria for development teams
  • Manage the product backlog, prioritizing features and initiatives to maximize value and align with strategic goals
  • Monitor product performance post-launch, using key metrics (e.g., adoption rates, NPS, revenue, churn) to drive continuous improvement and future iterations
  • Manage the full product lifecycle, including sunsetting legacy products and managing transitions
  • Serve as the internal and external product champion, evangelizing the product and its value proposition to stakeholders at all levels
  • Work closely with technical and non-technical teams, including Engineering, Development, Marketing, Sales, Service Delivery and Customer Support, to ensure seamless execution and delivery
  • Foster a culture of ownership and collaboration, ensuring all teams are aligned on product goals and priorities
  • Analyze product performance data to identify trends, opportunities, and risks
  • Contribute to achieving and exceeding corporate budget goals by driving initiatives that boost profitable revenue and market share
  • Determine and deliver returns from product investments in collaboration with FP&A
  • Support sales and marketing efforts by providing subject matter expertise, developing collateral, and participating in customer visits and presentations
  • Work with cross functional teams to build and deliver sales enablement material such as videos, tech specs and other collateral
  • Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
  • Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
  • Produce competitive analyses for specific products and markets, determining competitive advantages and creating product roadmaps and new initiatives that enhance Brightspeed’s competitive edge
  • Collaborate in developing long term business plans and each year’s budget for the product portfolio
  • Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments
  • Establish and champion a roadmap that inspires the company to deliver solutions for customer unmet needs

Requirements:

  • Bachelor’s Degree required (preferred Engineering, IT, or equivalent work experience)
  • Experience with broadband technologies and regulations
  • 5+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi
  • 3+ years of Product Management, managing the end-to-end product lifecycle
  • Proven track record launching new products in the US market for Small and Medium Business, Large Enterprise and/or Wholesale customers
  • Experience with pre-sales, product architecture, sales engineering, business analyst or operations roles
  • Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
  • Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams
  • Must be an enthusiastic self-starter, able to work independently
  • Proficiency with Microsoft Office Suite, Jira and Confluence is required

Nice to have:

  • Master’s Degree
  • Proven track record building a product-led growth engine
  • Experience with Asana, Microsoft Planner, Clipchamp, Miro and Postman
What we offer:
  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Host of voluntary benefits

Additional Information:

Job Posted:
January 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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