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Lead the ongoing evolution of the ClarityGo booking tool, enhancing user experience and improving operational efficiency—particularly across Branch Operations and offline workflows. The role works closely with product, operations and wider business stakeholders to deliver a user‑friendly, commercially strong and market‑leading solution.
Job Responsibility:
Lead the ongoing evolution of the ClarityGo booking tool, enhancing user experience and improving operational efficiency—particularly across Branch Operations and offline workflows
Own the ClarityGo product roadmap, ensuring alignment with business objectives
Collaborate with the Product Team to drive development, meet deadlines and maintain clear documentation
Gather and prioritise requirements from internal and external stakeholders
communicate timelines effectively
Collect feedback from operational teams, identifying efficiencies and proposing improvements
Support release communications, training, marketing activity and product promotion
Conduct market research to ensure competitiveness
Support testing (manual and automated), MI activity and development‑to‑delivery processes
Ensure user acceptance testing is completed before releases
Communicate any delays promptly to all stakeholders
Travel as required and undertake additional duties as needed
Adhere to all company policies, processes and mandatory training
Uphold data security requirements (e.g., GDPR, ISO, PCI DSS) and know how to report incidents
Support ESG principles and contribute to business objectives through IMPACT values
Requirements:
MUST HAVE PRODUCT EXPERIENCE WITHIN TMC, MEETINGS AND EVENTS
Strong travel‑industry knowledge, with Online Booking Tool (OBT) experience
Proven experience within a product development environment
Skilled in writing requirements, user stories and product specifications
Knowledge of GDS, OBTs, profile management and mobile solutions
Excellent communication, collaboration, organisation, time‑management and presentation skills