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Product Manager

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Dotdigital

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Location:
South Africa

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As Product Manager (Fresh Relevance), you will be part of the Experiences pod, working closely with the Senior Product Manager (Fresh Relevance). You will take responsibility for specific product areas and initiatives that make Fresh easier, more enjoyable, and more effective for our customers. Your work will span the entire customer journey — from onboarding, through day-to-day usage, to reporting on success — ensuring every touchpoint is intuitive, stable, and enables customers to get maximum value from the product.

Job Responsibility:

  • Own the product development for specific areas of the Fresh Relevance platform
  • Drive improvements across the Fresh customer journey
  • Oversee the end-to-end product development lifecycle for your areas of responsibility
  • Help ensure Fresh and Dotdigital platforms are well-integrated
  • Conduct continuous product discovery, using customer feedback, product analytics, and usability testing
  • Work with UX designers to make workflows and interfaces straightforward
  • Define and track success metrics for your product areas
  • Collaborate with customer success teams to identify friction points, then design and implement improvements
  • Contribute to release planning and launch approaches for your areas

Requirements:

  • Demonstrable experience managing parts of a product lifecycle from discovery and scoping through delivery, launch, and iteration within an Agile environment
  • Experience working closely with multiple functions (engineering, UX/design, customer success, product marketing) to deliver value
  • Strong empathy for users and ability to translate complex problems into simple, actionable solutions
  • Highly organised and can prioritise effectively
  • Excellent communication skills and can clearly articulate product decisions and priorities

Nice to have:

  • Experience with SaaS products, ideally in marketing technology or personalization platforms
  • A technical background or the ability to learn/understand technical concepts
What we offer:
  • Parental leave
  • Medical benefits
  • Paid sick leave
  • Dotdigital day
  • Share reward
  • Wellbeing reward
  • Wellbeing Days
  • Loyalty reward

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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