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Product Manager

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One Call

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

86000.00 - 141800.00 USD / Year
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Job Description:

The Product Manager plays a pivotal role in shaping the strategy execution and success of digital products we build at Harbor to enable business objectives and elevate our customer experiences through technology. This role is responsible for defining and driving product strategy collaborating across functions and delivering solutions that solve real problems for the people that use them.

Job Responsibility:

  • Product Strategy: Develop and communicate a compelling product vision and strategy aligned with business goals customer needs and quantified impacts
  • Understand Customer Needs: Conduct user research analyze data and gather feedback to identify pain points and opportunities across tools processes and experiences
  • Prioritize Features and Roadmap: Create and maintain product roadmaps that balance customer value technical feasibility and business impact
  • Write Clear Requirements: Translate business and user needs into detailed product requirements user stories and acceptance criteria for engineering teams
  • Collaborate Cross-Functionally: Partner with engineering design marketing sales and support to ensure successful product development and launch
  • Delivery & Communications: Own the delivery of the features / initiative on the roadmap escalating issues and blockers that arise during development driving updates and expectations management with stakeholders and participating / leading the ceremonies as part of our product development life cycle
  • Monitor Performance Metrics: Track impact / ROI by defining KPIs to evaluate product success and inform future decisions
  • Manage Product Lifecycle: Oversee products from ideation through development launch growth and eventual sunset if needed
  • Champion the User Experience: Advocate for intuitive delightful and accessible product experiences by partnering with user experience conducting user research & surveys and driving rapid prototyping feedback sessions with the people using your products
  • Adapt and Iterate: Continuously refine products based on feedback performance data and market trends to stay competitive

Requirements:

  • Bachelor’s degree in a STEM (Science Technology Engineering or Mathematics) or business-related field or equivalent education training and relevant work experience
  • 5+ years of experience in product management preferably in a technology or SaaS environment
  • Proven track record of managing successful products from concept to launch
  • Experience working with cross-functional teams in Agile environments
  • Familiarity with modern product management tools and practices
  • Strong understanding of product development methodologies (Agile Scrum Lean)
  • Excellent communication and storytelling skills both written and verbal
  • Ability to synthesize customer insights market data and business goals into actionable product strategies
  • Strong prioritization and decision-making skills in fast-paced environments
  • Ability to collaborate effectively with technical and non-technical stakeholders
  • Experience with tools like Jira Confluence Figma and analytics platforms
  • Demonstrated ability to use data to inform decisions and measure outcomes
  • Passion for solving customer problems and delivering high-impact solutions
  • Ability to work in an environment that aligns with the company's diversity equity inclusion and belonging standards
  • Ability to work both independently and in a team environment
  • Demonstrate our core values of Think Big Go Fast Deliver Awe Win Together and Care Deeply
What we offer:
  • Remote Work: We are a remote-first company and almost all positions receive the flexibility of working from home
  • Generous Time Off: Besides 8 company holidays and 2 personal days every year all colleagues receive a minimum of 18 days of paid time off
  • Comprehensive Benefits Package: Including medical dental vision and pet insurance
  • 401(k) matching program
  • and company-paid life insurance and short and long-term disability coverage
  • Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services and our One Call Foundation a non-profit arm of our company provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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