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As a Product Manager at British Airways, you’ll be responsible for owning the direction, delivery and outcomes of digital products that support our airline operations and customer experience. This is a delivery‑focused, hands‑on role. You’ll work closely with engineering, design and operational teams, using real product data, tooling and insight to shape priorities, guide delivery and ensure solutions land effectively in live environments.
Job Responsibility:
Own the product vision, roadmap and backlog for your product area
Translate business needs and operational challenges into clear, actionable product requirements
Work day‑to‑day with engineering and delivery teams to shape solutions and guide implementation
Use product tooling, metrics and user insight to prioritise work and measure outcomes
Lead product discovery, validation and iteration to ensure value is delivered early and often
Balance strategic direction with hands‑on involvement in delivery decisions
Manage dependencies, risks and trade‑offs across delivery
Engage stakeholders across business, operations and technology to align priorities
Ensure products are operationally ready, scalable and well supported
Requirements:
Strong hands‑on experience working as a Product Manager within a digital or technology environment
Confidence using product and delivery tooling to manage backlogs, priorities and outcomes
Ability to work closely with engineers and designers on solution detail, not just high‑level requirements
Strong analytical mindset with experience using data to inform decisions
Clear communication skills and the ability to explain trade‑offs effectively
Pragmatic, delivery‑focused approach with a bias for action
Collaborative mindset and comfort working across complex stakeholder groups
Proven experience owning and delivering digital or technology products
Experience working in Agile delivery environments
Hands‑on experience with common product and delivery tools (e.g. backlog management, analytics, collaboration tools)
Track record of delivering measurable outcomes and improvements
Experience working in large or complex organisations is advantageous
Nice to have:
Experience working in large or complex organisations is advantageous
What we offer:
Unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
Opportunities to take on new challenges and move forward across the business