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Beacon Hill Technologies is seeking a successful hands-on Product Owner to support digital workflow transformation. This role will focus on improving workflows and productivity by leveraging AI-driven automation and the ServiceNow platform. The Product Owner will work closely with development teams, business stakeholders, and product leadership to modernize workflows, reduce manual documentation, and introduce AI-powered capabilities. This role combines product management, process improvement, and Agile product ownership to deliver solutions that streamline workflows and enhance operational efficiency.
Job Responsibility:
Product Ownership & Delivery
Workflow & Process Optimization
AI & Automation Enablement
Collaboration & Stakeholder Engagement
Quality & Validation
Requirements:
Own and manage product backlog, ensuring alignment with business priorities
Write and maintain epics, features, and user stories with clear acceptance criteria
Break down complex initiatives into deliverable work for Agile development teams
Support two-week sprint cycles and participate in Agile ceremonies
Partner with Product Managers, Business Analysts, and technical teams to deliver solutions
Analyze and document business processes and workflows impacting field technicians
Identify opportunities to streamline long and complex workflows through automation
Create process maps and workflow diagrams using Visio
Translate operational needs into technical requirements for development teams
Help drive adoption of AI-powered capabilities to improve technician productivity
Support initiatives leveraging tools such as GitHub Copilot, Figma, and emerging Agentic AI solutions
Collaborate with engineering teams to implement AI-enabled automation for work order documentation
Support voice-to-text transcription solutions to convert technician notes into structured reports
Work closely with ServiceNow development teams to design and deliver workflow improvements
Gather requirements from clinical engineering stakeholders and operations teams
Provide functional leadership to development teams by clarifying requirements and priorities
Facilitate communication between technical teams and business stakeholders
Define acceptance criteria and validate completed work through User Acceptance Testing (UAT)
Ensure delivered features meet business and operational requirements