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8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. We’re looking for a Product Manager who thrives on scaling products — not just creating them. You will play a pivotal role in driving our product portfolio from concept to market success at scale, ensuring every product we launch is ready to grow, resonate with customers, and deliver measurable business impact. This role requires a blend of strategic thinking, operational excellence, and customer empathy. You’ll partner with engineering, marketing, operations, sales, and customer success teams to make sure our products are not only well-built, but also well-positioned, well-supported, and well-adopted. You will take ownership of everything that makes a product successful — from roadmap to processes, documentation, pricing, enablement, and feedback loops. If you think beyond features — focusing on how to scale products, enable teams, and delight customers at every touchpoint — this role is for you.
Job Responsibility:
Scale the product: Own the strategy and execution plan to scale existing and new products — ensuring readiness across technology, operations, pricing, support, and enablement.
Go-to-market excellence: Partner with marketing, sales, and customer success to define positioning, messaging, pricing, and launch strategies that drive adoption and revenue growth.
Customer-first mindset: Act as the voice of the customer — ensuring every decision enhances experience, engagement, and long-term satisfaction.
Cross-functional leadership: Collaborate with engineering, operations, carrier relations, and finance teams to align priorities, streamline delivery, and ensure scalability across systems and processes.
Enablement & readiness: Drive the creation of documentation, training, and internal tools that empower go-to-market teams to sell and support the product confidently.
Measure and optimize: Own the key success metrics — product performance, usage, quality, customer satisfaction, and commercial outcomes — and use insights to iterate continuously.
Operational excellence: Identify and remove barriers to scaling, build efficient product processes, and create frameworks for repeatable product success.
Innovation and market insight: Stay on top of customer needs, competitive trends, and emerging technologies to identify growth opportunities and drive continuous improvement.
Requirements:
Bachelor’s degree in Engineering, Computer Science, Business, or related field
Minimum 3 years of Product Management experience in a software company
Proven experience scaling products from launch to mass adoption, ideally in multi-product environments.
Excellent cross-functional collaboration and stakeholder management skills.
Deep understanding of Agile methodologies and software development life cycles.
Analytical and data-driven
comfortable defining and using metrics to guide decisions.
Outstanding communication and storytelling abilities to align diverse teams around a shared vision.
Creative problem-solver with a strong sense of ownership and accountability.
Passionate about creating scalable frameworks, empowering internal teams, and improving customer outcomes.