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Product Manager

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Redmond

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

100600.00 - 199000.00 USD / Year
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Job Description:

We are seeking a Product Manager to drive operational efficiency through AI-powered agent experiences that monitor, detect, diagnose, and mitigate issues across Microsoft’s M365 services including the systems that power M365 Copilot. In this role, you will shape the future of Observability and Operational Intelligence, leveraging AI and a distributed network of intelligent agents to transform incident management, reduce operational toil, and improve service reliability at scale.

Job Responsibility:

  • Define and drive product vision and strategy for AI-powered operational agents
  • Lead end-to-end product lifecycle
  • Partner with engineering, data science, and design teams
  • Develop and prioritize roadmaps for agentic capabilities
  • Influence cross-functional stakeholders
  • Measure success through KPIs
  • Own end‑to‑end feature delivery for medium‑complexity areas
  • Translate customer needs, business goals, and technical constraints into clear product requirements
  • Maintain a prioritized backlog
  • Drive execution across engineering, design, data science, and partner teams
  • Communicate delays, risks, and blockages
  • Conduct customer research, analyze telemetry, and synthesize insights
  • Produce proof of concept (POCs)
  • Define and track KPIs
  • Use experimentation to validate hypotheses
  • Perform evals to ensure quality
  • Partner closely with engineering
  • Collaborate with design
  • Work with marketing, support, and field teams
  • Communicate plans, progress, and decisions
  • Understand system architecture, dependencies, and technical constraints
  • Ensure features meet reliability, performance, security, and compliance requirements
  • Partner with engineering to drive down tech debt
  • Contribute to documentation, playbooks, and processes
  • Contribute to the product vision and multi‑semester roadmap
  • Identify gaps, risks, and opportunities
  • Build business cases for new investments
  • Drive alignment across teams
  • Facilitate discussions, make recommendations, and help the team converge on decisions
  • Demonstrate ownership, accountability, and a bias for action
  • Coordinate launch planning, documentation, and communication
  • Monitor post‑launch metrics and customer feedback
  • Iterate quickly to address issues, refine features, and optimize user experience

Requirements:

  • Bachelor's Degree AND 2+ years experience in product/service/program management or software development
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check

Nice to have:

  • Bachelor's Degree AND 5+ years experience in product/service/program management or software development
  • 1+ years experience improving product metrics for a product, feature, or experience in a market
  • 1+ years experience disrupting a market for a product, feature, or experience

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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