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University of the Arts London Logo University of the Arts London · IT - Software Development

Product Manager

United Kingdom, London Employment contract 52977.00 - 63815.00 GBP / Year · Job Posted June 30, 2026
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Job Description

As a Product Manager within Student Support Services, you will take ownership of key products and initiatives that directly improve how students and staff access information and support across the University. This team is responsible for core services that students rely on every day – from accessing support, key information, and timetables, to booking resources such as tutorials, workshops and specialist equipment. You will lead the roadmap of the staff intranet, while driving improvements to the wider student information experience across multiple platforms. Working closely with multidisciplinary teams, stakeholders and partners, you will shape priorities, deliver measurable outcomes, and contribute to the evolution of the overall service roadmap. In this recruitment round, we are seeking a Product Manager to join our Student Support Services team at an exciting time of transformation, as we continue to build a seamless, reliable and user-focused digital experience.

Job Responsibility

  • Take ownership of key products and initiatives that directly improve how students and staff access information and support across the University
  • Lead the roadmap of the staff intranet
  • Drive improvements to the wider student information experience across multiple platforms
  • Work closely with multidisciplinary teams, stakeholders and partners
  • Shape priorities, deliver measurable outcomes, and contribute to the evolution of the overall service roadmap

Requirements

  • Experience of working on user-centred products, including understanding user behaviours and improving user journeys
  • A background of developing digital products for diverse user bases and defining roadmaps, including discovery and product delivery
  • Knowledge of effective product lifecycle development and processes across a large, complex environment
  • Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services
  • Experience of Agile and Scrum, as well as other software and product development and delivery methodologies
  • Broad awareness of enterprise technology
  • Demonstrable experience of driving and championing new ways of working while bringing people along with you
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