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Product Manager role at Flip, a company building AI-powered call automation for customer support. The role involves making and defending product decisions with incomplete information and competing input, owning outcomes within a defined scope, and thriving in an environment without clear requirements or long planning cycles.
Job Responsibility:
Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior
Synthesize input from Engineering, Customer Success, Sales, and Product Insights into clear product definitions and decisions
Make deliberate tradeoffs between automation, customer experience, revenue impact, and technical complexity
Use call data and customer feedback to guide iteration, ship continuously, and improve outcomes
Own the roadmap and priorities for your product areas, and the outcomes they produce
Decide what to build, change, or stop based on real customer behavior and call data
Improve automation and customer outcomes, and own the results when metrics move, or don’t
Define product behavior and user experience at a level of detail that enables Engineering to execute without ambiguity
Ship high-quality product consistently in a continuous release cadence
Make clear tradeoffs between automation depth, customer experience, revenue, and technical constraints
Align Engineering, Customer Success, and GTM around decisions, priorities, and expected impact
Requirements:
3+ years of experience in product management or a closely related role
Strong product judgment and comfortable owning decisions within a defined scope
Balance customer experience, technical constraints, and business outcomes without defaulting to consensus
Hands-on, data-informed, and comfortable defining, shaping, and owning a product area end to end
Experience ideally on small, fast-moving teams
Nice to have:
Experience with AI-driven products, automation systems, or voice interfaces
Previous experience in early-stage or fast-growing startups