CrawlJobs Logo

Product Manager, Workforce Solutions

meta.com Logo

Meta

Location Icon

Location:
United States , Menlo Park

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

194834.00 - 207020.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

Job Responsibility:

  • Develop and automate forecasts at various levels for multiple markets and staff groups that will help inform an ever-changing operational model
  • Work with cross-functional partners on a global basis to understand and incorporate product and business initiatives into forecasts and provides subject matter expertise for scaling internal tooling solutions
  • Converts billable hours into productive hour requirements for each vendor by taking content moderation workload arrival pattern data and applying forecasting models
  • Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders
  • Maintain library of model documents, templates, or other reusable knowledge assets
  • Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs
  • Manage timely flow of business intelligence information to users
  • Analyze competitive market strategies through analysis of related product, market, or share trends
  • Maintain and update business intelligence tools, databases, dashboards, systems, or methods
  • Identify and monitor current and potential customers, using business intelligence tools
  • Disseminate information regarding tools, reports, or metadata enhancements
  • Provide technical support for existing reports, dashboards, or internal workforce management tools
  • Identify and analyze industry or geographic trends with business strategy implications
  • Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends
  • Create and review technical design documentation to ensure the accurate development of reporting solutions
  • Analyze technology trends to identify markets for future product development or to improve sales of existing products
  • Conduct or coordinate tests to ensure that intelligence and tooling capabilities are consistent with defined needs

Requirements:

  • Requires a Bachelor’s degree (or foreign equivalent) in Sociology, Public Policy, Legal, Communication, or related field
  • Requires five (5) years of progressive, post-baccalaureate work experience in the job offered or in a workforce planning/management-related occupation
  • Requires 2 years of experience in the following: Developing and maintaining forecasts, resolving workforce inquiries, and providing operational insights
  • Using Automatic Work Delivery to automatically deploy jobs, provide guidance to market operations, and provide insights on queues
  • Data analysis and visualization
  • Program management
  • Workforce Management with a Third Party Vendor
  • Forecast development and implementation
  • Workforce management and contact center tooling
What we offer:
  • bonus
  • equity
  • benefits

Additional Information:

Job Posted:
April 12, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Meta - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Product Manager, Workforce Solutions

Product Manager - NEC Housing Repairs & Workforce Management

Product Manager – Repairs and Workforce Management. Join us on an exhilarating j...
Location
Location
United Kingdom
Salary
Salary:
Not provided
necsws.com Logo
NEC Software Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in UK Social Housing, either as a customer or software solution provider
  • Experience of repairs in the social housing sector
  • Strong knowledge of project life-cycle, methodologies, and delivering projects on time and budget
  • Experience in gathering requirements, defining product enhancements, UI/UX design, and Agile new product development
  • Experience with housing management systems or related software
  • Full, valid UK/EC driving license for travel
Job Responsibility
Job Responsibility
  • Carry out market research to understand legislative, regulatory, competitive, economic landscape, as well as changing market drivers
  • Become the expert in your product area, with the ability to deal with queries from customers and internal stakeholders
  • Collaborate with customers through co-design workshops, User Group sessions and customer meetings to fully understand what’s happening in the sector and how this influences customer requirements
  • Define customer business needs and objectives , aligning to product strategy, to ensure that NEC Housing products and solutions meet or exceed customer/market expectations
  • Build business cases to define market uptake, pricing and margin analysis
  • Identify any 3rd party requirements to complete the user requirements. Liaise and manage requirements with 3rd party suppliers, systems integrators or other organisations as required
  • Define, manage and maintain the roadmap for your product area(s)
  • Assist the Pre-Sales/Sales team with the production, review and management of bid responses, sales proposals and quotations, as required
  • Produce and deliver presentations for both customer and internal audiences
  • Support product launch activities
What we offer
What we offer
  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • Fulltime
Read More
Arrow Right

Head of Product Development (Workforce)

As the world leader in consumer-facing biometrics iProov are now bringing our ex...
Location
Location
United States
Salary
Salary:
Not provided
iproov.com Logo
iProov
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working in high growth, fast paced tech-first environments
  • Passionate about building & launching quality products that have a positive impact
  • Experienced product leader with a background in security, identity (IAM), or enterprise SaaS
  • Deep understanding of workforce platforms and employee identity management
  • A track record of implementing Product Management best practices and processes
  • Proven experience building enterprise-grade Workforce solutions, taking a product (not just feature) from initial concept, through to finding product-market fit, developing a go-to-market strategy, launch and iterative refinement
  • Ability to lead across discovery, design, development, launch, and post-launch iterations
  • Excellent communication and stakeholder management skills, able to work cross functionally across Engineering, Sales, Security, and Marketing teams, with an analytical mindset, using data as evidence to inform your decision-making and communication
  • Experience being able to translate the company vision into product and technology roadmap
  • An empathetic personality and understand the mindsets of customers and stakeholders, can relate and have the ability to say “no”, explaining the why in terms that stakeholders understand, making friends along the way
Job Responsibility
Job Responsibility
  • Define and evolve the product vision, value proposition, and roadmap for iProov’s Workforce solution suite, aligned to customer needs and company goals
  • Be part of the leadership of a growing and high-performing product team, fostering a culture of customer obsession, experimentation, and delivery excellence
  • Conduct deep discovery with enterprise customers, IT security leaders, and partners to identify pain points, use cases, and buying behaviours
  • Translate user and business needs into clear product requirements, prioritised for impact, feasibility, and time-to-market
  • Partner with commercial, marketing, channel and customer success teams to shape launch plans, product positioning, and support sales enablement
  • Define and track key metrics for adoption, retention, performance, and customer satisfaction
  • use data to inform continuous improvement
What we offer
What we offer
  • Company Performance Bonus (20%)
  • Equity
  • US iProov Benefits
  • Fulltime
Read More
Arrow Right

Regional Product Service Manager

The Regional Product Service Manager (RPSM) is responsible for ensuring service ...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
  • Provide service requirements into product development stages/phases
  • Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
  • Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
  • Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
  • Utilize in-depth understanding of customer business and complex requirements to develop business case
  • Lead complex cross functional activities that drive continuous growth of the business
  • Provide solution to fill gap between NPI/NSI strategy and the geo requirements
  • Provide mentoring and guidance to peers and lower-level employees
  • Multi country responsibility / a large country with multiple sub geos
Job Responsibility
Job Responsibility
  • Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
  • Represent Regional Delivery
  • Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
  • Lead team of regional based delivery representatives
  • Prepare HPE Operations delivery teams to support product and services launches
  • Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
  • Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
  • Establish alignment among HPE support delivery operation and enablement teams
  • Implement and monitor service delivery readiness activities
  • Define tracking and reporting requirement of readiness progress, resource status
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Access to broad portfolio of HPE technologies
  • Global network of partners and customers
  • Fulltime
Read More
Arrow Right

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...
Location
Location
United States , Bay Area
Salary
Salary:
135800.00 - 245400.00 USD / Year
block.xyz Logo
Block
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
  • 5+ years of people management experience
  • Expertise in forecasting and capacity planning in complex environments
  • Moderate knowledge of KYC, AML, and Sanctions compliance
  • Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
  • Experience collaborating with diverse teams and managing key partner relationships
  • Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
  • Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
  • Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency
Job Responsibility
Job Responsibility
  • Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
  • Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
  • Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
  • Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
  • Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
  • Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
  • Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting
What we offer
What we offer
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
  • Fulltime
Read More
Arrow Right

Senior Workforce Manager

We are looking for a strategic Senior Workforce Manager - WFM for our Customer O...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
yokoy.io Logo
Yokoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience with workforce management and customer care operations projects such as improvement of efficiency, quality, costs etc. including experience with outsourced service providers. Ideally from a global BPO environment
  • Strong understanding of WFM principles and the functionalities of the common WFM tools in the market like IEX, Calabrio, Verint, Amazon connect, Zendesk, Avaya, data suites like Looker, Tableau, etc.
  • Demonstrated knowledge of customer experience tools and systems including best practices
  • Strong business acumen with an ability to understand the direction and goals of the business
  • Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
  • Strong understanding of forecasting, planning, scheduling and real-time management methodologies
  • Ability to work independently, anticipate problems and suggest solutions
  • Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
  • Fluent written and verbal communication in English
Job Responsibility
Job Responsibility
  • Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners
  • Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas
  • Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team
  • Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product
  • Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally
  • To succeed, you will work closely with our Strategic Finance, Customer Care Operations, Product and external providers to make sure we provide a 7-star experience at optimal cost while accommodating our growth
  • Fulltime
Read More
Arrow Right

Senior Account Manager

As the demand for workforce management solutions accelerates, ATOSS is seeking a...
Location
Location
Germany , Düsseldorf; Frankfurt; Hamburg; München; Stuttgart
Salary
Salary:
Not provided
atoss.com Logo
ATOSS Software SE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4 years of experience in sales or key account management
  • Proven experience presenting customized software solutions to clients
  • Technical affinity, a quick grasp of concepts, and strong analytical skills
  • Excellent communication and presentation abilities
  • A willingness to learn, enthusiasm, and strong team spirit
  • Fluency in German and strong proficiency in English
Job Responsibility
Job Responsibility
  • Take ownership of our customers who use our mid-market software solution
  • Proactively engage with your customers and build a strong network
  • Analyze customer needs and identify potential areas for improvement
  • Consultative Selling: Use your expertise in business processes and workforce management to convince champions and decision-makers of the benefits and ROI of our SaaS solution
  • Conduct high-quality software presentations and analyses. Showcase tailored solutions, not just features
  • Drive cross- and upselling with revenue responsibility, including module or location expansions and cloud transformation projects
  • Collaborate closely with consulting, product management, and other internal teams
  • Benefit from our sales training programs (e.g., SPIN, MEDDPICC, presentation skills, legal aspects, negotiation) to level up your skills
What we offer
What we offer
  • Competitive Rewards: Including profit-sharing and employee stock program
  • Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy
  • Flexible Work Culture: Hybrid options (remote within the EU), 30 days of vacation, and a strong commitment to diversity & inclusion
  • Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista
  • Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellpass membership
  • Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row
  • Fulltime
Read More
Arrow Right

WFM Service Delivery Manager

As Workforce Management Service Delivery Manager for our Contact Centre Operatio...
Location
Location
Switzerland , Bern
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in an insurance services call/contact centre
  • Minimum 3+ years experience in Workforce Management
  • Proven management and leadership experience
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office products (Excel, Word, PowerPoint)
  • Strong knowledge of telephony/call routing and workforce management platforms (CC Math / Verint advantageous)
  • Understanding of cross-business workforce management practices
  • Experience leading or supporting project initiatives
  • Excellent communication skills
  • Experience in business analysis, reporting, problem identification, resolution, and root cause analysis
Job Responsibility
Job Responsibility
  • Lead and manage a team of scheduling and intra-day analysts, fostering a collaborative and high-performance culture
  • Develop strategies and processes to build a self-sufficient tactical workforce management function that collaborates effectively with partners and stakeholders
  • Regularly review and update delivery plans, making recommendations to strategic planning function and senior leadership for effective execution in operations
  • Serve as the primary point of contact for short term/real-time operational issues, communicating with functional leads and other stakeholders to resolve issues promptly
  • Oversee workforce management functions, coordinating process improvement and business functions to support the overall business strategy
  • Foster a culture of continuous improvement by evaluating processes, identifying areas for enhancement, and implementing innovative solutions
  • Foster a development culture that mutually meets the business requirements and individual career goals
  • Oversee procedure and policy documentation, including real-time playbook documentation
  • Perform additional duties as assigned to support the contact centre’s objectives
What we offer
What we offer
  • Large variety of courses and targeted development programs
  • International mobility and career progression
  • Work Well programs for health and wellbeing
  • Flexibility in planning and arranging for a better work-life balance
  • Fulltime
Read More
Arrow Right

Operations Manager, Service Delivery

At Snappr, we're changing the world by making amazing photography accessible to ...
Location
Location
Philippines , Metro Manila
Salary
Salary:
135000.00 - 200000.00 Php / Month
https://www.snappr.com Logo
Snappr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of workforce management experience
  • Experience with data analytics in spreadsheets
  • Fluency in written and spoken English
  • Ability to work the night shift/flexible shifts
  • A 'let's get it done' mindset
  • The ability to balance attention to detail with swift execution
Job Responsibility
Job Responsibility
  • Manage and engage a team of fun and highly talented creative professionals
  • Identify bottlenecks in our operational processes and execute solutions to improve turnaround times for shoots
  • Operate a quality management system in our photography operations
  • Utilize data to understand team performance and areas for improvement in our operations
  • Maximize team productivity with a mix of training and tool-building
  • Work closely with the product and operations team to launch and operationalize new products from scratch
  • Understand the vision and strategy for your team and get all members pumped and aligned to power Snappr's growth
  • Develop & optimize processes by breaking projects into actionable steps with aggressive timelines for completion
  • Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What we offer
What we offer
  • competitive salary (Php 135-200K)
  • equity ownership in the company
  • HMO (w/ dependents)
  • Free daily meals
  • great workspace in Ortigas CBD
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy