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Scale AI operates a global two-sided marketplace. On the demand side, AI labs and enterprises need high-quality training data. On the supply side, 500,000+ contributors across 100+ countries perform the annotation, evaluation, and data-generation work that makes frontier AI possible. For example, our contributor network includes Math PHDs from Vietnam, law professors at top colleges and investment bankers modeling efficient capital structures - all in service of training next-gen AIs. Keeping this marketplace trustworthy and free from fraud is foundational — to contributor experience, to customer data quality, and to the health of the business. We are looking for a senior Product Manager to lead Trust & Safety at Scale. This is a high-autonomy, high-impact role. You will own the product strategy for fraud detection, prevention, and remediation across our contributor ecosystem — building the systems that protect our platform from abuse while preserving a fair, transparent experience for legitimate contributors. T&S at Scale intersects every part of the contributor lifecycle: onboarding, task assignment, quality assessment, and payments. The scope is global, the adversaries are sophisticated, and the stakes are real. This role requires deep domain expertise in fraud and trust & safety. You should bring a strong point of view on how to build world-class T&S systems — because you will be the resident expert. You will set the vision for moving T&S from a reactive, fire-fighting posture to a proactive, intelligence-driven function with scalable detection and prevention infrastructure.
Job Responsibility
Set the product vision and strategy for Trust & Safety at Scale, shifting the function from reactive incident response to proactive, intelligence-driven fraud prevention
Own the product roadmap for fraud detection, prevention, and remediation systems — including the Risk Engine, data signals intelligence, anomaly detection, and contributor investigation tooling
Build a balanced approach to fraud mitigation and growth protection — ensuring T&S interventions don’t unnecessarily throttle the contributor funnel or create friction for legitimate users
Investigate and deeply understand contributor behavior patterns to identify emerging fraud vectors before they become material
Drive cross-functional alignment across Ops, EPD, Finance, and executive leadership — independently handling escalations, stakeholder conflicts, and weekly fire drills without requiring constant HM involvement
Translate complex fraud patterns into clear product requirements for engineering, and partner with data science to build and improve detection models
Build long-term instrumentation, monitoring, and evaluation capabilities to measure fraud rates, false positive rates, contributor impact, and financial exposure
Establish business cases quantifying fraud losses and ROI of prevention investments to secure resources and prioritize effectively
Partner with Finance and Delivery Ops leadership to manage the financial impact of fraud on business profitability
Requirements
8–12 years of experience in Product Management in the tech industry, with at least 3–4 years leading Trust & Safety, Fraud, or Risk product teams
Deep domain expertise in fraud (not security) — specifically consumer product fraud, marketplace fraud, or contributor/gig-economy fraud
Track record of building T&S systems at consumer-facing marketplace companies (e.g., Uber, DoorDash, Airbnb, eBay, Instacart) or similar high-growth platforms with global contributor/user bases
Proven ability to balance fraud mitigation with growth protection — you’ve made hard tradeoff decisions between blocking bad actors and preserving good UX
Exceptional stakeholder management skills — you’ve navigated complex orgs with Ops, Engineering, and leadership stakeholders who have competing priorities and strong opinions
Strong analytical capabilities — you can investigate contributor behavior data, define fraud metrics, and build detection logic. High proficiency in SQL
Experience setting ambitious product vision and executing against it — you’ve moved a function from reactive to proactive
Bachelor’s or advanced degree in a quantitative, engineering, or related discipline
Nice to have
Experience building T&S systems with global/international coverage across diverse contributor populations
Understanding of AI-enabled fraud vectors and how adversarial behavior evolves as AI capabilities improve
Experience with contributor/gig-economy platforms specifically (not just consumer marketplaces)
Experience working at early-to-growth-stage companies where T&S was being built or rebuilt from scratch