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Product Manager, Trust & Safety

United States, New York, NY Employment contract 240000.00 - 300000.00 USD / Year · Job Posted May 29, 2026
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Job Description

Scale AI operates a global two-sided marketplace. On the demand side, AI labs and enterprises need high-quality training data. On the supply side, 500,000+ contributors across 100+ countries perform the annotation, evaluation, and data-generation work that makes frontier AI possible. For example, our contributor network includes Math PHDs from Vietnam, law professors at top colleges and investment bankers modeling efficient capital structures - all in service of training next-gen AIs. Keeping this marketplace trustworthy and free from fraud is foundational — to contributor experience, to customer data quality, and to the health of the business. We are looking for a senior Product Manager to lead Trust & Safety at Scale. This is a high-autonomy, high-impact role. You will own the product strategy for fraud detection, prevention, and remediation across our contributor ecosystem — building the systems that protect our platform from abuse while preserving a fair, transparent experience for legitimate contributors. T&S at Scale intersects every part of the contributor lifecycle: onboarding, task assignment, quality assessment, and payments. The scope is global, the adversaries are sophisticated, and the stakes are real. This role requires deep domain expertise in fraud and trust & safety. You should bring a strong point of view on how to build world-class T&S systems — because you will be the resident expert. You will set the vision for moving T&S from a reactive, fire-fighting posture to a proactive, intelligence-driven function with scalable detection and prevention infrastructure.

Job Responsibility

  • Set the product vision and strategy for Trust & Safety at Scale, shifting the function from reactive incident response to proactive, intelligence-driven fraud prevention
  • Own the product roadmap for fraud detection, prevention, and remediation systems — including the Risk Engine, data signals intelligence, anomaly detection, and contributor investigation tooling
  • Build a balanced approach to fraud mitigation and growth protection — ensuring T&S interventions don’t unnecessarily throttle the contributor funnel or create friction for legitimate users
  • Investigate and deeply understand contributor behavior patterns to identify emerging fraud vectors before they become material
  • Drive cross-functional alignment across Ops, EPD, Finance, and executive leadership — independently handling escalations, stakeholder conflicts, and weekly fire drills without requiring constant HM involvement
  • Translate complex fraud patterns into clear product requirements for engineering, and partner with data science to build and improve detection models
  • Build long-term instrumentation, monitoring, and evaluation capabilities to measure fraud rates, false positive rates, contributor impact, and financial exposure
  • Establish business cases quantifying fraud losses and ROI of prevention investments to secure resources and prioritize effectively
  • Partner with Finance and Delivery Ops leadership to manage the financial impact of fraud on business profitability

Requirements

  • 8–12 years of experience in Product Management in the tech industry, with at least 3–4 years leading Trust & Safety, Fraud, or Risk product teams
  • Deep domain expertise in fraud (not security) — specifically consumer product fraud, marketplace fraud, or contributor/gig-economy fraud
  • Track record of building T&S systems at consumer-facing marketplace companies (e.g., Uber, DoorDash, Airbnb, eBay, Instacart) or similar high-growth platforms with global contributor/user bases
  • Proven ability to balance fraud mitigation with growth protection — you’ve made hard tradeoff decisions between blocking bad actors and preserving good UX
  • Exceptional stakeholder management skills — you’ve navigated complex orgs with Ops, Engineering, and leadership stakeholders who have competing priorities and strong opinions
  • Strong analytical capabilities — you can investigate contributor behavior data, define fraud metrics, and build detection logic. High proficiency in SQL
  • Experience setting ambitious product vision and executing against it — you’ve moved a function from reactive to proactive
  • Bachelor’s or advanced degree in a quantitative, engineering, or related discipline

Nice to have

  • Experience building T&S systems with global/international coverage across diverse contributor populations
  • Understanding of AI-enabled fraud vectors and how adversarial behavior evolves as AI capabilities improve
  • Experience with contributor/gig-economy platforms specifically (not just consumer marketplaces)
  • Experience working at early-to-growth-stage companies where T&S was being built or rebuilt from scratch

What we offer

  • equity based compensation
  • comprehensive health, dental and vision coverage
  • retirement benefits
  • learning and development stipend
  • generous PTO
  • commuter stipend (eligible roles)

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