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As a Product Manager in Airbnb’s Quality organization, you’ll work at the intersection of backend data, AI/ML modeling, and user experience to support the development of product features for both guests and hosts, directly impacting the quality of trips across the marketplace. In this position you will lead the Trip Quality Data product management strategy and roadmap, collaborating closely with data science and engineering. You will be responsible for prioritizing the roadmap based on expected impact and strategic relevance, while ensuring consistency in cross-company data models, spotting opportunities to enhance and connect the dots between different use cases for the same sets of information, and more. This is not strictly a platform PM role: in addition to improving the data insights, you will also have the opportunity to build user facing features that improve Airbnb's understanding of trip quality. This is a critical role that will accelerate Airbnb’s ability to understand and improve both the host and guest experience.
Job Responsibility:
Lead the product strategy and develop the roadmap for foundational data improvements for measuring trip quality
Work collaboratively across your team and stakeholders to collect feedback and synthesize feature requirements that will lead to improved user experiences and a better Airbnb service
Ensure consistency in data models and maximize reuse of AI/ML investments across multiple teams
Provide a product lens to unify and scale how we source and utilize quality data signals across the Quality system
Define goals and success with clearly measurable objectives and key results
Collaborate with our Privacy, Legal, and Platform teams on account security, privacy, identity, and trust & safety topics that are essential to making Airbnb one of the most trusted marketplaces in the world
Craft the product narrative that inspires teams, leadership, and the company to support your products and business outcomes
Build deep expertise on the subject matter both through user research, marketplace data, and an understanding of the competitive landscape
Efficiently execute to ship updates and deliver impact for our business and customers
Build alignment across product teams (Tech, Design), cross-functional partners (Global Operations, Customer Support, Trust, etc.) and Leadership/Executive team
Make judgements and prioritization decisions that are in the best interests of our customers
Requirements:
8+ years of product management experience
Expert ability to support product strategy/decisions with data and business analysis
Domain familiarity with marketplace trust/quality, search/ranking/relevance, or content/feedback systems is strongly preferred
Experience creating product messaging and delivering to customers
Demonstrated track record of building cross-functional and executive leadership alignment
Experience working on consumer products with marketplace dynamics on a global scale
Entrepreneurial track record of taking an idea to reality
Excited to drive execution across teams in a fast-paced environment
Desire to do individual contributor product management work
Excellent written and verbal communication
adept at simplifying complex modeling concepts for diverse audiences