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Product Manager, Technical – Enterprise Experience & Enablement

United States of America, Bellevue · Job Posted May 30, 2026
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Job Responsibility

  • Own operational readiness activities supporting enterprise technology releases and organizational change initiatives
  • Partner with Cybersecurity, product, engineering, infrastructure, and support organizations to operationalize technical changes impacting employees
  • Design and coordinate support readiness activities including documentation, communications, escalation paths, support workflows, and knowledge management
  • Ensure support organizations are equipped to successfully assist employees when new tools, policies, or system changes are introduced
  • Serve as the connective layer between technical delivery teams and operational support organizations
  • Build strong stakeholder partnerships across highly matrixed enterprise environments
  • Coordinate release readiness activities across multiple concurrent initiatives with competing priorities and shifting timelines
  • Facilitate alignment between support readiness, technical implementation, and employee experience goals
  • Develop and maintain operational documentation, knowledge articles, onboarding resources, support guidance, and self-service content
  • Create targeted communications for support teams and enterprise employee populations ahead of major technology changes
  • Ensure support processes and employee-facing documentation are clear, actionable, and delivered at the appropriate time
  • Design support intake and operational support models that improve employee experience and reduce operational friction
  • Evaluate support effectiveness post-launch and identify opportunities to improve self-service adoption, support readiness, and operational workflows
  • Partner with support organizations to continuously optimize operational processes and employee support experiences
  • Participate in technical planning discussions to identify downstream operational impacts and support requirements
  • Support operational workflow readiness across platforms such as ServiceNow and Microsoft 365
  • Leverage AI-enabled tools and operational systems to improve documentation quality, knowledge accessibility, and support scalability

Requirements

  • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
  • 5+ years of experience in technical product management, enterprise enablement, technical business operations, operational readiness, business systems analysis, or related enterprise technology environments
  • Experience coordinating cross-functional technical initiatives within large-scale enterprise organizations
  • Strong written communication, documentation, and stakeholder management skills
  • Experience working in fast-paced environments with evolving priorities and ambiguity
  • Ability to translate technical change into operationally executable support processes and communications
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

  • Experience supporting enterprise IT Operations, internal tooling, or employee technology environments
  • Experience working with ServiceNow, ITSM processes, or operational support workflows
  • Exposure to release readiness, support enablement, or enterprise operational change management
  • Familiarity with Agile software delivery environments
  • Experience supporting highly regulated or rapidly evolving operational environments
  • Experience leveraging AI-enabled tools to support operational workflows, documentation, or support experiences

What we offer

  • Competitive base salary
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

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