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Product Manager, Payments Platform

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Airbnb

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

194000.00 - 239000.00 USD / Year
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Job Description:

This role is part of the Payments and Commerce Platform domain. As a Platform Product Manager specializing in the ways our guests can pay, you are passionate about crafting seamless and delightful payment experiences for our guests across the globe. You are a subject matter expert in ecommerce card-not-present (CNP) payments, with a deep understanding of how money moves between merchant platforms and processing partners, including payment gateways, processors, acquirers, card networks, and issuers. You will drive the evolution of Airbnb’s guest payin platform by improving and innovating end-to-end payment capabilities. Your focus will be on launching new payment capabilities and experiences, optimizing transaction processing and orchestration, and reducing operational complexities, all while ensuring secure, reliable, and frictionless payment experiences for our community.

Job Responsibility:

  • Champion the vision for a world-class guest payins experience and processing on the Payments Platform
  • Shape and execute a thoughtful, multi-year roadmap to make paying as seamless and delightful as staying at an Airbnb
  • Partner closely with talented teammates across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Platform, Product Marketing, and UX Design, aligning on goals and turning big ideas into reality
  • Craft clear product narratives, user stories, and requirements that keep teams inspired and focused
  • Launch experiments, define meaningful success metrics, and plan smooth rollouts that scale
  • Define, monitor and analyze KPIs that inform payment success & health
  • Lead the way in integrating partner products and services that elevate what platform intelligence and efficiency
  • Collaborate to build actionable playbooks for solving guest payment challenges and supporting our global community
  • Stay curious and connected to the latest in payments, bringing fresh ideas, best practices, and innovations to Airbnb

Requirements:

  • 7+ years of product management experience, launching new payment methods or partner integrations across the payments ecosystem (including gateways, PSPs, networks, issuers, and acquirers)
  • Deep platform payments product management know-how, building flexible products that empower a range of business customers
  • Framework oriented thinker
  • Hands-on collaboration with engineers, developing use cases, building inspiring narratives, prioritizing features, and making thoughtful trade-offs between short-term and long-term bets
  • Proven ability to lead through influence, working cross-functionally with engineers, data scientists, finance, compliance, legal, and business partners
  • Clear, compelling storyteller, confident sharing both the “why” behind your vision and digging into the details when needed
  • Strong decision-making chops: skilled at prioritizing and navigating resource constraints to deliver maximum impact
  • Comfortable in a startup-like environment, embracing pace, change, and ambiguity with positivity and resilience
  • Highly data-driven, with robust analytical skills and a passion for using insights to drive great outcomes
  • Domain Experience: Transaction Processing: Deep experience with real-time and batch processing, payment routing, and failover strategies across global PSPs
  • Transaction Orchestration: Experience managing Cardholder Initiated Transactions (CIT), Merchant Initiated Transactions (MIT), incremental/capture flows, partial authorizations, and scheduled billing and smart retries
  • Payment Retry & Optimization: Implementing intelligent retry logic, dynamic routing, and decline code analysis to maximize acceptance rates
  • Authentication: Experience implementing SCA and 3DS2
  • Partner tools: Experience leveraging network tools (e.g. Network Tokens, Account Updater) and PSP capabilities to drive approvals
  • Alternative Payment Methods: Integrating global/local payment rails (e.g., digital wallets, open banking, instant payments)
  • Settlement & Reconciliation: Experience with multi-currency settlement, reconciliation workflows, and chargeback handling
  • Payment UX: experience optimizing multi-device, multi-currency payment flows a plus
  • Knowledge and experience using collaborative tools and techniques of the trade (e.g. Airtable, SQL, Google Docs, Scrum, Agile, Figma, Invision)
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
December 16, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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