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Build the Future of Holiday Home Ownership. Forge Holiday Group (Sykes Holiday Cottages, Forest Holidays, Bachcare) is in the middle of a major product and AI transformation, led by our Chief Product Officer, Jule Owen, who joined in 2025. We’re rebuilding our product foundations, reimagining our apps, and using AI to create smarter, faster, more intuitive experiences for millions of guests and thousands of property owners. We’ve already made several key product hires, now we’re scaling further. This is your chance to join and help shape the future of travel experiences. Property owners are the heart of our business. Your mission: Give them the tools, insights, and automation they need to perform at their absolute best. As Product Manager (Owner Operations & Performance), you will own the systems that enable owners to thrive - from compliance and onboarding to pricing optimisation, performance insights, issue resolution, and quality management.
Job Responsibility:
Own the product vision, strategy, and roadmap for owner operations and performance tooling
Improve visibility and transparency of key owner metrics (pricing, revenue, quality, issue resolution)
Lead discovery and delivery of solutions that help owners resolve issues faster and improve performance
Collaborate cross-functionally with operations, commercial, customer service, and engineering teams to identify pain points and deliver automation or self-service improvements
Develop data-informed features that give owners timely insights and nudges to optimise performance and reduce inbound support
Work with UX and engineering to deliver valuable, usable, and feasible product changes
Measure outcomes using clear metrics to ensure product improvements drive value for both owners and the business