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Product Manager - Onboarding Experience

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Sokin

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for an ambitious, driven Product Manager to join our team. At Sokin, we are building a world-class product team that can help us remove the borders, barriers and burdens from global business. Product Management at Sokin is all about creating and delivering an ambitious roadmap with your team and working continuously with clients and stakeholders to ensure your product is driving real value for our customers and the business. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who wants to play a critical role in driving our success.

Job Responsibility:

  • Own the performance and continuous improvement of Sokin's client onboarding experience, diagnosing conversion rates across regions and systematically eliminating the friction that's causing users to drop off
  • Be responsible for diving deep into regional conversion data, identifying patterns in drop-off behavior, conducting user research to understand what's confusing or blocking people, and working with compliance and operations to distinguish between necessary friction and unnecessary complexity
  • Make our onboarding form simpler and more intuitive
  • Examine every field, every step, and every piece of copy, questioning what's actually required versus what's habit
  • A/B test form variations, optimize field validation, improve error messaging, and build conditional logic that shows users only what's relevant to them
  • Evaluate whether our document requirements make sense for different markets, whether our language and instructions are clear, and where third-party services (KYC providers, document verification) might be contributing to poor conversion through UX issues, high failure rates, or regional coverage gaps
  • Work closely with engineering to implement changes quickly and collaborate with operations to streamline manual review processes
  • Be accountable for onboarding conversion metrics, regional performance benchmarks, and the operational efficiency of our automated flows
  • Define and communicate the product strategy and roadmap aligned to the companies vision and strategy
  • Conduct market research to identify customer needs and market trends
  • Work directly with a cross-functional team of engineers to deliver value often
  • Spend time with customers to discover new product ideas, identify product improvements and validate product solutions
  • Collaborate with cross-functional teams including engineering, design, marketing, and sales to understand the value, feasibility, viability and usability of solutions
  • Create and manage product roadmaps, ensuring alignment with business goals
  • Prioritize product features and requirements based on customer value and business impact
  • Work closely with product marketing and sales to launch new products to customers
  • Monitor product performance and use quantitative and qualitative insight to drive continuous improvement
  • Act as the primary point of contact for all product-related inquiries

Requirements:

  • Excited by and have experience in building products that customers love within the fintech space
  • Driven to make a difference and want to fully own your product roadmap
  • Enjoys getting into the details and understanding the mechanics of your product and the data behind it
  • Comfortable working closely with financial, risk, and legal stakeholders, ensuring products are designed in a user-centric way while remaining compliant
  • Enjoys working in cross-functional teams alongside engineers, designers, and other functions to deliver value to users
  • Has a good understanding of technical concepts and can work closely with engineers to find the best solution to a problem
  • Loves solving problems in innovative and creative ways
  • Candidates will need to have the right to work in the jurisdiction that they are looking to work in
What we offer:
  • Agile, flexible working culture
  • Inclusive work environment
  • Vibrant blend of diversity and inclusivity
  • Warm, welcoming, and inclusive environment where everyone feels valued and empowered to contribute their unique perspectives
  • Workplace where everyone can thrive and reach their full potential
  • Culture built on collaboration, innovation, and a shared passion for making a positive impact

Additional Information:

Job Posted:
January 06, 2026

Work Type:
Hybrid work
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