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British Airways Logo British Airways · IT - Software Development

Product Manager - Offer and Order Management (PSS)

United Kingdom, London Employment contract · Job Posted June 15, 2026

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Job Description

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

Job Responsibility

  • Own the performance, capability, and output of products within the Offer & Order Management domain, ensuring alignment with customer and commercial objectives
  • Lead, mentor, and encourage a team of Product Specialists, supporting them to deliver across their respective sub-domains
  • Define and drive product vision and roadmap, translating business needs into important technology and vendor capabilities
  • Establish and supervise robust KPIs to measure product success and drive continuous improvement
  • Oversee and prioritise product backlogs, ensuring teams are passionate about the highest-value opportunities
  • Act as a key interface across BA, building positive relationships and representing customer and commercial interests in cross-functional initiatives
  • Collaborate with delivery and enablement teams to streamline demand intake and embed agile ways of working (SAFe)
  • Ensure solutions are scalable, omni-channel, and aligned to BA's architectural direction
  • Manage supplier relationships, influencing roadmaps, overseeing performance, and ensuring BA's interests are protected
  • Drive standard processes, governance, and continuous improvement across your domain
  • Manage associated budgets and cost centres, ensuring efficient and effective product delivery

Requirements

  • Tried experience in product management within agile environments (SAFe experience preferred)
  • Strong stakeholder management and influencing skills across sophisticated organisations
  • Experience working within airline technology, PSS environments, or closely related ecosystems
  • Deep understanding of airline commercial systems, including reservations, inventory, pricing, and ticketing
  • Strong analytical attitude with the ability to use data to drive decisions and prioritisation

Nice to have

SAFe experience

What we offer

  • Brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights
  • Up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family
  • Market-leading defined contribution (DC) pension
  • Flexible benefits including critical illness cover, childcare vouchers, cycle to work, additional life insurance cover, private medical insurance, dental plan, and healthcare cash plan
  • Electric car scheme
  • Gymflex
  • 75% discount on Heathrow Express Saver tickets
  • Access to DataCamp and other online courses
  • Technical accreditations and certifications
  • External training and conferences
  • Top Talent programme
  • Better Leader programme
  • Opportunities to move across product teams
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