Product Manager - NOC Job at Randstad (Waterloo)

Job Description

Are you a product visionary with a passion for aviation and the power of enterprise-scale agile development? Join our client, as a Product Manager, and take the pilot seat for our mission-critical N-Ops & Crew (N-OC) product. N-OC is the single, highly-configurable solution that empowers major airlines worldwide to master their Operations Control and Crew Management, covering everything from network scheduling to day-of-ops crew control. Operating within the Scaled Agile Framework (SAFe), you will function as the key Product Manager, translating customer and market needs, aligning them to company vision and strategy resulting in compelling prioritized feature roadmaps, which you will be accountable to deliver on time and with quality. If you thrive on optimizing complex systems, driving business value, and shaping the future of airline efficiency, this is your opportunity to lead.

Job Responsibility

As the Product Manager for N-Ops & Crew, you will be the ultimate champion for the product, with a clear focus on defining and delivering maximum business value through the SAFe framework
Strategic Direction and Value Definition
Product Vision and Strategy: Participate in the product vision and strategy that is aligned with overall business goals, market trends, architectural runway and customer feedback
Maximize ROI: Prioritize the Product Backlog by applying an economic view (e.g., Weighted Shortest Job First - WSJF) to ensure the team(s) focuses its efforts on the features that will deliver the greatest business value and return on investment
Translate Needs into Features: Define, document, and accept features with clear business outcomes, acceptance criteria, and Non-Functional Requirements, acting as the ultimate source for feature content
SAFe Execution & Agile Leadership
Lead PI Planning: Lead the content presentation for Program Increment (PI) Planning events, presenting the vision and features to the team(s), and finalize the PI Objectives in collaboration with stakeholders
Facilitate Flow: Collaborate closely with the Release Train Engineer (RTE) and Product Owner (PO) to monitor the execution of the PI plan, actively working to anticipate and resolve cross-team dependencies and impediments that hinder feature delivery flow
Guide Product Owners: Collaborate and synchronize daily with Product Owners to elaborate features into user stories, manage the flow of work, and ensure the team backlogs reflect correct priorities
Technical Acumen for Enablers: Partner with Solution Architects / Engineering teams to define and prioritize Enablers (technical features) needed to support the N-OC solution's non-functional requirements, architectural runway and scalability
Manage Releases: Define, approve, and communicate release plans to stakeholders, ensuring that integrated features are released predictably and continuously to customers through the Continuous Delivery Pipeline
Risk Management: Identify potential risks and obstacles to successful product delivery and work proactively to address or mitigate them
Measure Success: Define and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) for the N-OC product to validate hypotheses and drive the Inspect and Adapt cycle for relentless improvement
Stakeholder Alignment & Compliance
Bridge the Organization: Act as the primary liaison between the development team(s), Customer Experience, Business Owners and other stakeholders, ensuring seamless communication and alignment on scope, timeline, and value
Ensure Solution Context: Work closely with the RTE, Enterprise & Solution Architect(s) and regulatory experts to investigate and define the overall solution context, including architecture and strict compliance with all applicable aviation rules

Requirements

5+ years of progressive experience in Product Management, with a proven track record of successfully launching and scaling enterprise software products
2+ years of direct experience working within the Scaled Agile Framework (SAFe) environment
Deep domain expertise or a strong foundational understanding of Airline Operations Control (OCC), Flight Operations, Crew Management, Scheduling, and/or Crew Planning systems
Expertise in defining, documenting, and prioritizing features, creating effective roadmaps, and applying lean prioritization techniques
Proven ability to apply Project Management skills to drive execution, including tracking progress, managing risks, resolving dependencies across multiple Agile teams, and ensuring timely delivery of quality features
Demonstrated ability to understand complex system architecture, API dependencies, data flow, and effectively prioritize technical debt and architectural runway in collaboration with solution architects, Chapter Leads and engineering leads
Excellent communication, presentation, and negotiation skills, with the ability to influence stakeholders at all organizational levels
Excellent English communication skills (verbal and written)
Working experience on Agile project management tools (Agility, Jira, etc)
Ability to communicate concisely and accurately to team and to management
Bachelor's degree in Business, Computer Science, Engineering, Aviation Management, or a related field
SAFe Product Manager/Product Owner (PM/PO) certification is highly preferred
Relevant industry certification (e.g., in Airline Dispatch, Flight Operations, or Crew Management) is a significant advantage

Nice to have

SAFe Product Manager/Product Owner (PM/PO) certification is highly preferred
Relevant industry certification (e.g., in Airline Dispatch, Flight Operations, or Crew Management) is a significant advantage

What we offer

Flexible hours
Hybrid working environment (3 days in office)
Free parking
Vacation Days (15 - 25)
Professional Development Day
Christmas shut down
Summer core hours
Strong work-life balance
Casual dress code
Competitive group benefits plan
Strong focus on mental health support benefits
5 Sick Days
2 Personal Days
RRSP matching program
Life Insurance
Employee stock ownership plan
Maternity & Paternity benefits
Referral program
Rewards and Recognition program
Training and Development Support
Monthly Lunch and Learns
Fitness & Wellness reimbursement
An active social committee
Organized Volunteer Events
Game room, including a flight simulator
Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
Active Inclusion & Diversity Committee

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Product Manager - NOC

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