Product Manager - Microsoft Dynamics CRM & Field Service Job at NTT DATA (Remote)

Customer Service Representative

The Customer Service Representative provides effective customer service for all ...

Location

United States , Kent, WA

Salary:

44200.00 - 60320.00 USD / Year

ASC Engineered Solutions

Expiration Date

Until further notice

Requirements

Associates' Degree in Business and/or Related Field
2 + years of Customer Service experience in the manufacturing or construction industry
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possess strong commitment to team environment while working well with others
Work systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services

Job Responsibility

Responsible for communicating with customers via phone, email, fax, etc.
Provide timely and accurate information to incoming customer service orders, status, and product knowledge request
Process customer orders, changes, and returns
Resolve customer complaints by investigating problems, developing solutions, and making recommendations
Work closely with the Operations Supervisor as directed
Review and maintain customer database to track information on account information, statuses, orders, and lead times
Provide timely feedback regarding service failures or customer concerns
Work closely with Sales Representatives on quotes, status of orders etc.
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Perform other duties as directed

What we offer

Medical, Dental, Vision, and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
5 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday

Fulltime

Product Manager - Microsoft Dynamics CRM & Field Service

We are looking for a dynamic and experienced Product Manager to lead the vision,...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ Years of Strong background in IT project/program management, preferably with exposure to: Microsoft Dynamics CRM
Dynamics 365 Field Service
Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
Proven ability to manage multiple priorities in a fast-paced, evolving environment
Experience with Agile and Waterfall methodologies
8+ Years of Hands-on experience with tools such as: Azure DevOps
Jira or similar work management tools
Strong analytical and problem-solving abilities

Job Responsibility

Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
Engage with internal and external stakeholders to gather, analyze, and refine requirements
Collaborate closely with development and QA teams to: Define clear acceptance criteria
Ensure high-quality delivery aligned with expectations
Monitor product performance, usage, and adoption metrics, and recommend improvements
Lead release planning, including sprint planning and go-live coordination
Facilitate continuous feedback loops to drive product enhancements and innovation
Ensure alignment between business needs and technical implementation

Fulltime

Ai business solution engineer

The mission of AI Business Solutions - Biz Process is to help our customers digi...

Location

India , Mumbai

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

6+ years of technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience OR equivalent experience.
8+ years of technical pre-sales or technical consulting, or related experience in Manufacturing vertical OR equivalent experience.
4+ years' experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
Exposure to Enterprise Customer Engagement platforms like Salesforce, CRMnext, ZOHO etc.,
7+ years of related experience: Solution pre-sales for business applications and/or SaaS-based company or similar technology.
Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members.
Solutions pre-sales best practices including but not limited to
discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities.
Successful track record of competitive displacement.
Ability to drive and influence stakeholders across organizational boundaries through organizational, presentation, envisioning, writing, and verbal communication skills.

Job Responsibility

Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
Engage with the account team to land solution envisioning sessions and business value assessments.
Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections.
Address solution architecture considerations and competitive objection handling.
Assist in formalizing the customer proposal.
Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.
Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
Collaborate with the sales team to understand customer requirements and provide technical expertise during the presales process.
Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers.
Leads and ensures technical wins for AI driven Dynamics 365 Sales, Dynamics 365 Service, Dynamics 365 Field Service, Dynamics 365 Customer Insights, and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes, tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.

Fulltime

Functional Consultant – Microsoft Dynamics 365

Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in share...

Location

Sri Lanka , Colombo

Salary:

Not provided

InfoMate

Expiration Date

Until further notice

Requirements

Experience in Microsoft Dynamics 365 is a Mandatory Requirement
Previous experience in IT support, preferably in a technical support help desk or application support role
Advanced understanding of business applications and their functionalities (Familiarity with Microsoft Dynamics modules such as CRM and Business Central is essential)
Strong analytical and problem-solving skills, with the ability to investigate and resolve application-related issues efficiently
Excellent communication skills, both written and verbal, to provide clear and concise technical guidance to end users
Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment
Willingness to learn and develop skills in business application support, including Dynamics 365 and Capital
Completed a Bachelor’s Degree or Master’s Degree in IT
Completed or Following a Professional Qualification in CPA /ACCA /CIMA /CMA /AAT /CA will be an added advantage

Job Responsibility

Take ownership of the technical workflows underpinning Microsoft Dynamics 365 CRM, FSM (Field service Management) and ERP systems
Execute system updates, configuration changes, and workflow modifications across Microsoft CRM, FSM (Field service Management) and ERP platforms without reliance on external developers
Support the onboarding and offboarding process by configuring user accounts, permissions, and access rights within Dynamics 365 and Capital systems
Reassign organisation units within the applications to align with changing business requirements, ensuring proper hierarchy and structure
Collaborate with end users to adjust views and personalise interfaces within Dynamics 365 and Capital, enhancing user experience and optimising productivity
Assist in reassigning reporting lines and updating organisational charts within the systems, reflecting changes in personnel and management
Manage and resolve support tickets promptly and efficiently, providing technical guidance, troubleshooting steps, and resolutions to users’ application-related problems
Conduct thorough investigations of reported issues, analyse data, identify root causes, and propose appropriate solutions or workarounds
Work closely with the Operations team to escalate complex technical issues and coordinate efforts for timely resolution
Document support requests, troubleshooting steps, resolutions, and best practices to build a comprehensive knowledge base for future reference

Microsoft Dynamics 365 – Functional Consultancy

Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in share...

Location

Sri Lanka , Colombo

Salary:

Not provided

InfoMate

Expiration Date

Until further notice

Requirements

Experience in Microsoft Dynamics 365 is a Mandatory Requirement
Previous experience in IT support, preferably in a technical support help desk or application support role
Advanced understanding of business applications and their functionalities (Familiarity with Microsoft Dynamics modules such as CRM and Business Central is essential)
Strong analytical and problem-solving skills, with the ability to investigate and resolve application-related issues efficiently
Excellent communication skills, both written and verbal, to provide clear and concise technical guidance to end users
Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment
Willingness to learn and develop skills in business application support, including Dynamics 365 and Capital
Completed a Bachelor’s Degree or Master’s Degree in IT

Job Responsibility

Take ownership of the technical workflows underpinning Microsoft Dynamics 365 CRM, FSM (Field service Management) and ERP systems
Execute system updates, configuration changes, and workflow modifications across Microsoft CRM, FSM (Field service Management) and ERP platforms without reliance on external developers
Support the onboarding and offboarding process by configuring user accounts, permissions, and access rights within Dynamics 365 and Capital systems
Reassign organisation units within the applications to align with changing business requirements, ensuring proper hierarchy and structure
Collaborate with end users to adjust views and personalise interfaces within Dynamics 365 and Capital, enhancing user experience and optimising productivity
Assist in reassigning reporting lines and updating organisational charts within the systems, reflecting changes in personnel and management
Manage and resolve support tickets promptly and efficiently, providing technical guidance, troubleshooting steps, and resolutions to users’ application-related problems
Conduct thorough investigations of reported issues, analyse data, identify root causes, and propose appropriate solutions or workarounds
Work closely with the Operations team to escalate complex technical issues and coordinate efforts for timely resolution
Document support requests, troubleshooting steps, resolutions, and best practices to build a comprehensive knowledge base for future reference

Customer Contact Center Manager

The professional to be recruited will be responsible for: Ensuring the implement...

Location

Portugal , Lisboa

Salary:

Not provided

Egor

Expiration Date

Until further notice

Requirements

Degree in Management, Engineering, IT, or a related field (Master’s degree valued)
Proven experience in Customer Contact Center, Customer Operations, or Service Management roles
Demonstrated experience in the implementation, scaling, or transformation of Contact Centers
Experience in managing external service providers
Strong KPI-driven operational management mindset
Experience in recruiting and leading teams in an international environment
Analytical, structured, and process-oriented profile
Excellent communication and stakeholder management skills
Experience with CRM or case management tools (e.g., Microsoft Dynamics 365 or similar)
Fluency in English, with additional European languages considered a plus, namely German and/or Dutch

Job Responsibility

Ensuring the implementation and operational management of the Customer Contact Center (L1 support), guaranteeing its efficient day-to-day functioning
Defining and managing the CCC service model, scope, processes, and performance
Managing and overseeing external service providers, including contracts, SLAs, and KPIs
Defining, monitoring, and optimizing operational KPIs, namely First Contact Resolution, response and resolution times, customer satisfaction, backlog, and contact volume
Recruiting, onboarding, developing, and leading internal and external Contact Center teams
Driving standardization, quality, and continuous improvement across processes and operations
Defining and implementing the team training strategy in coordination with partners
Acting as the main interface between the CCC and internal stakeholders, including Technical Support, IT, Quality, Training, and Product teams
Supporting the implementation of new tools, channels, and automation initiatives within the Contact Center environment

What we offer

Professional development opportunities
Collaborative environment focused on innovation and continuous improvement

Fulltime

Microsoft Dynamics 365 CRM Sr. Developer

The Senior Microsoft Dynamics 365 CRM Developer will design and implement CRM so...

Location

United States , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8–10 years (with strong hands-on Dynamics 365 / Power Platform experience)
8+ Years’ Strong hands-on experience with Microsoft Dynamics 365 CRM (Online)
8+ Years Expertise in C#, .NET, Plugins, Custom Workflows
Strong experience with Power Platform (Power Apps, Power Automate, Dataverse)
Proficiency in JavaScript, TypeScript, Web Resources
Experience with Azure services (Azure Functions, Service Bus, Logic Apps)
Integration experience using REST/SOAP APIs
Strong understanding of security models, solution management, and ALM
Experience with Azure DevOps, CI/CD pipelines
Good understanding of CRM modules such as Sales, Customer Service, Marketing, Field Service

Job Responsibility

Design, develop, customize, and configure Microsoft Dynamics 365 CRM solutions
Develop custom plugins, workflows, actions, and business process flows
Create and maintain Power Automate flows, Power Apps (Model-driven & Canvas)
Implement client-side customizations using JavaScript, TypeScript, HTML, CSS
Integrate Dynamics 365 with external systems using REST/SOAP APIs, Azure Functions, Logic Apps
Design and manage Dataverse entities, relationships, security roles, and business rules
Develop and deploy solutions using CI/CD pipelines (Azure DevOps)
Perform code reviews and ensure best practices, performance, and security standards
Troubleshoot and resolve complex technical issues
Provide technical guidance and mentorship to junior developers

Fulltime

Sales Representative

Reliable Automatic Sprinkler is looking for a Sales Representative to cover our ...

Location

United States , Chicago

Salary:

85000.00 - 120000.00 USD / Year

ASC Engineered Solutions

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Engineering, Business and/or Related Field
3 + years of Outside Sales Experience and/or Engineering
Valid Driver's License
Must be able to travel up to 50+% of the time
Strong communication and interpersonal skills
Ability to identify new and important professional working relationships and develop them over time
Outstanding customer service skills
Excellent time management ability
Strong advertising and sales promotion techniques
Ability to handle adversity and conflict with successful outcomes

Job Responsibility

Communicates with customers within the assigned territory on a regular basis to develop rapport and a better understanding of their needs
Identifies, isolates, and pursues new customer acquisitions, and conducts cold-calls for potential leads
Prepares and reviews sales reports by identifying and evaluating problem areas and company progress
Creates and maintains a sales plan within corporate guidelines for the assigned territory that meets and exceeds a profit goal
Provides feedback to the Regional Sales Manager in the planning, forecasting, and management territory
Recommends changes in products, service, and policy by evaluating results and competitive developments
Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations
Significant travel is required to visit current and potential clients as well as overnight travel
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Performs other duties as directed

Fulltime

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Product Manager - Microsoft Dynamics CRM & Field Service

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