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Product Manager - Microsoft Dynamics CRM & Field Service

United States, Remote · Job Posted April 17, 2026
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Job Description

The Product Manager for Microsoft Dynamics CRM and Field Service will lead the product vision and strategy, ensuring alignment with organizational priorities. This role requires strong collaboration with cross-functional teams and stakeholder engagement. The ideal candidate will have over 8 years of experience in IT project management and a solid understanding of product lifecycle management.

Job Responsibility

  • Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
  • Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
  • Engage with internal and external stakeholders to gather, analyze, and refine requirements
  • Collaborate closely with development and QA teams to define clear acceptance criteria and ensure high-quality delivery aligned with expectations
  • Monitor product performance, usage, and adoption metrics, and recommend improvements
  • Lead release planning, including sprint planning and go-live coordination
  • Facilitate continuous feedback loops to drive product enhancements and innovation
  • Ensure alignment between business needs and technical implementation

Requirements

  • 8+ years of strong background in IT project/program management, preferably with exposure to Microsoft Dynamics CRM and Dynamics 365 Field Service
  • Excellent communication and stakeholder management skills
  • Proven ability to manage multiple priorities in a fast-paced, evolving environment
  • 6+ years of experience with Agile and Waterfall methodologies
  • 8+ years of hands-on experience with tools such as Azure DevOps, Jira or similar work management tools
  • Strong analytical and problem-solving abilities

Nice to have

  • Experience working on Dynamics 365 implementations or enhancements
  • Understanding of customer service operations or field service processes
  • Exposure to product analytics and KPI tracking
  • Experience in cross-functional and global team environments
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