CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Software Development

Product Manager - Microsoft Dynamics CRM & Field Service

India, Bangalore · Job Posted May 15, 2026
Apply Position
Job Link Share

Job Description

We are looking for a dynamic and experienced Product Manager to lead the vision, strategy, and delivery of Microsoft Dynamics CRM and Field Service modules. This role requires strong collaboration with cross-functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.

Job Responsibility

  • Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
  • Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
  • Engage with internal and external stakeholders to gather, analyze, and refine requirements
  • Collaborate closely with development and QA teams to: Define clear acceptance criteria
  • Ensure high-quality delivery aligned with expectations
  • Monitor product performance, usage, and adoption metrics, and recommend improvements
  • Lead release planning, including sprint planning and go-live coordination
  • Facilitate continuous feedback loops to drive product enhancements and innovation
  • Ensure alignment between business needs and technical implementation

Requirements

  • 8+ Years of Strong background in IT project/program management, preferably with exposure to: Microsoft Dynamics CRM
  • Dynamics 365 Field Service
  • Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
  • Proven ability to manage multiple priorities in a fast-paced, evolving environment
  • Experience with Agile and Waterfall methodologies
  • 8+ Years of Hands-on experience with tools such as: Azure DevOps
  • Jira or similar work management tools
  • Strong analytical and problem-solving abilities

Nice to have

  • Experience working on Dynamics 365 implementations or enhancements
  • Understanding of customer service operations or field service processes
  • Exposure to product analytics and KPI tracking
  • Experience in cross-functional and global team environments
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Product Manager - Microsoft Dynamics CRM & Field Service

8 matching positions

Product Manager - Microsoft Dynamics CRM & Field Service

The Product Manager for Microsoft Dynamics CRM and Field Service will lead the p...
Location
Location
United States , Remote
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of strong background in IT project/program management, preferably with exposure to Microsoft Dynamics CRM and Dynamics 365 Field Service
  • Excellent communication and stakeholder management skills
  • Proven ability to manage multiple priorities in a fast-paced, evolving environment
  • 6+ years of experience with Agile and Waterfall methodologies
  • 8+ years of hands-on experience with tools such as Azure DevOps, Jira or similar work management tools
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
  • Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
  • Engage with internal and external stakeholders to gather, analyze, and refine requirements
  • Collaborate closely with development and QA teams to define clear acceptance criteria and ensure high-quality delivery aligned with expectations
  • Monitor product performance, usage, and adoption metrics, and recommend improvements
  • Lead release planning, including sprint planning and go-live coordination
  • Facilitate continuous feedback loops to drive product enhancements and innovation
  • Ensure alignment between business needs and technical implementation
  • Fulltime
Read More
Arrow Right

Microsoft Dynamics 365 CRM Sr. Developer

The Senior Microsoft Dynamics 365 CRM Developer will design and implement CRM so...
Location
Location
United States , Remote
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–10 years (with strong hands-on Dynamics 365 / Power Platform experience)
  • 8+ Years’ Strong hands-on experience with Microsoft Dynamics 365 CRM (Online)
  • 8+ Years Expertise in C#, .NET, Plugins, Custom Workflows
  • Strong experience with Power Platform (Power Apps, Power Automate, Dataverse)
  • Proficiency in JavaScript, TypeScript, Web Resources
  • Experience with Azure services (Azure Functions, Service Bus, Logic Apps)
  • Integration experience using REST/SOAP APIs
  • Strong understanding of security models, solution management, and ALM
  • Experience with Azure DevOps, CI/CD pipelines
  • Good understanding of CRM modules such as Sales, Customer Service, Marketing, Field Service
Job Responsibility
Job Responsibility
  • Design, develop, customize, and configure Microsoft Dynamics 365 CRM solutions
  • Develop custom plugins, workflows, actions, and business process flows
  • Create and maintain Power Automate flows, Power Apps (Model-driven & Canvas)
  • Implement client-side customizations using JavaScript, TypeScript, HTML, CSS
  • Integrate Dynamics 365 with external systems using REST/SOAP APIs, Azure Functions, Logic Apps
  • Design and manage Dataverse entities, relationships, security roles, and business rules
  • Develop and deploy solutions using CI/CD pipelines (Azure DevOps)
  • Perform code reviews and ensure best practices, performance, and security standards
  • Troubleshoot and resolve complex technical issues
  • Provide technical guidance and mentorship to junior developers
  • Fulltime
Read More
Arrow Right

Functional Consultant – Microsoft Dynamics 365

Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in share...
Location
Location
Sri Lanka , Colombo
Salary
Salary:
Not provided
infomateworld.com Logo
InfoMate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Microsoft Dynamics 365 is a Mandatory Requirement
  • Previous experience in IT support, preferably in a technical support help desk or application support role
  • Advanced understanding of business applications and their functionalities (Familiarity with Microsoft Dynamics modules such as CRM and Business Central is essential)
  • Strong analytical and problem-solving skills, with the ability to investigate and resolve application-related issues efficiently
  • Excellent communication skills, both written and verbal, to provide clear and concise technical guidance to end users
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment
  • Willingness to learn and develop skills in business application support, including Dynamics 365 and Capital
  • Completed a Bachelor’s Degree or Master’s Degree in IT
  • Completed or Following a Professional Qualification in CPA /ACCA /CIMA /CMA /AAT /CA will be an added advantage
Job Responsibility
Job Responsibility
  • Take ownership of the technical workflows underpinning Microsoft Dynamics 365 CRM, FSM (Field service Management) and ERP systems
  • Execute system updates, configuration changes, and workflow modifications across Microsoft CRM, FSM (Field service Management) and ERP platforms without reliance on external developers
  • Support the onboarding and offboarding process by configuring user accounts, permissions, and access rights within Dynamics 365 and Capital systems
  • Reassign organisation units within the applications to align with changing business requirements, ensuring proper hierarchy and structure
  • Collaborate with end users to adjust views and personalise interfaces within Dynamics 365 and Capital, enhancing user experience and optimising productivity
  • Assist in reassigning reporting lines and updating organisational charts within the systems, reflecting changes in personnel and management
  • Manage and resolve support tickets promptly and efficiently, providing technical guidance, troubleshooting steps, and resolutions to users’ application-related problems
  • Conduct thorough investigations of reported issues, analyse data, identify root causes, and propose appropriate solutions or workarounds
  • Work closely with the Operations team to escalate complex technical issues and coordinate efforts for timely resolution
  • Document support requests, troubleshooting steps, resolutions, and best practices to build a comprehensive knowledge base for future reference
Read More
Arrow Right

Microsoft Dynamics 365 – Functional Consultancy

Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in share...
Location
Location
Sri Lanka , Colombo
Salary
Salary:
Not provided
infomateworld.com Logo
InfoMate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Microsoft Dynamics 365 is a Mandatory Requirement
  • Previous experience in IT support, preferably in a technical support help desk or application support role
  • Advanced understanding of business applications and their functionalities (Familiarity with Microsoft Dynamics modules such as CRM and Business Central is essential)
  • Strong analytical and problem-solving skills, with the ability to investigate and resolve application-related issues efficiently
  • Excellent communication skills, both written and verbal, to provide clear and concise technical guidance to end users
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment
  • Willingness to learn and develop skills in business application support, including Dynamics 365 and Capital
  • Completed a Bachelor’s Degree or Master’s Degree in IT
Job Responsibility
Job Responsibility
  • Take ownership of the technical workflows underpinning Microsoft Dynamics 365 CRM, FSM (Field service Management) and ERP systems
  • Execute system updates, configuration changes, and workflow modifications across Microsoft CRM, FSM (Field service Management) and ERP platforms without reliance on external developers
  • Support the onboarding and offboarding process by configuring user accounts, permissions, and access rights within Dynamics 365 and Capital systems
  • Reassign organisation units within the applications to align with changing business requirements, ensuring proper hierarchy and structure
  • Collaborate with end users to adjust views and personalise interfaces within Dynamics 365 and Capital, enhancing user experience and optimising productivity
  • Assist in reassigning reporting lines and updating organisational charts within the systems, reflecting changes in personnel and management
  • Manage and resolve support tickets promptly and efficiently, providing technical guidance, troubleshooting steps, and resolutions to users’ application-related problems
  • Conduct thorough investigations of reported issues, analyse data, identify root causes, and propose appropriate solutions or workarounds
  • Work closely with the Operations team to escalate complex technical issues and coordinate efforts for timely resolution
  • Document support requests, troubleshooting steps, resolutions, and best practices to build a comprehensive knowledge base for future reference
Read More
Arrow Right

Senior Technical Product Marketing Manager

We’re looking for a Senior Technical Product Marketing Manager to own competitiv...
Location
Location
United States , Redmond
Salary
Salary:
106400.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business
  • OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business
  • OR equivalent experience
  • Experience in CRM / CX / Customer Service platforms (Dynamics 365, Salesforce, Zendesk, HubSpot, etc.)
  • Experience marketing AI-driven or agentic products
  • Hands-on familiarity with demo and enablement tools (Demo Hub, Reprise, Regale, MDX/CDX, Frame.io, etc.)
  • Experience presenting to IT leaders, executives, customers, or analysts
  • Experience owning competitive positioning and technical demos
Job Responsibility
Job Responsibility
  • Own competitive analysis across CRM/CX platforms (e.g., Salesforce, Zendesk, HubSpot), with a focus on technical differentiation with agents
  • Define and evolve ITDM-focused positioning, highlighting Microsoft’s advantages in security, governance, compliance, scalability, and operational control
  • Develop IT-ready enablement assets (battlecards, technical narratives, solution briefs, readiness content)
  • Influence roadmap and messaging by bringing competitive insights, customer signals, and field feedback into product and GTM planning
  • Own end-to-end demo development: scenario design, scripting, environment setup, and narrative flow
  • Build high-impact demos that showcase agentic CX capabilities, real-world workflows, and differentiated technical value
  • Partner closely with engineering, Demo CoE, and early customers to ensure demos reflect real product depth and credible customer outcomes
  • Tailor demos for sales teams, executives, analysts, events, and customer briefings
  • Strengthen Microsoft’s reputation as the trusted, enterprise-grade platform for agent-led Sales and Service
  • Fulltime
Read More
Arrow Right
New

Solution Area Specialists Manager - AI Business Process

Microsoft France is seeking an experienced, visionary Sales Manager to lead our ...
Location
Location
France , Issy Les Moulineaux
Salary
Salary:
119900.00 - 227000.00 EUR / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid technology-related sales or account management experience, ideally in enterprise software, SaaS, or business applications
  • Proven track record in leading sales teams through digital and AI transformation
  • Deep understanding of AI, Copilot, agentic technologies, and the Frontier Firm model
  • Experience in solution or services sales, people management, and partner collaboration
  • Fluency in French and English (written and oral) is mandatory
  • Bachelor’s or Master’s degree in Business Administration, Information Technology, Computer Science, or related field
  • Visionary leadership with a passion for AI-driven business transformation
  • Ability to translate complex AI capabilities into customer business impact and outcomes
  • Strong analytical, strategic, and communication skills
  • Experience with Microsoft Dynamics 365, Power Platform, Copilot Studio, and related AI business solutions
Job Responsibility
Job Responsibility
  • Lead, coach, and empower the sales team to drive AI-powered business process transformation, modeling Microsoft’s growth mindset and leadership principles
  • Develop and execute sales strategies leveraging AI, Copilot, and agent orchestration to deliver measurable business impact and accelerate customer transformation
  • Build trusted advisor relationships with C-level decision makers, positioning Microsoft as the partner of choice for AI transformation
  • Champion the Frontier Firm vision: enable customers to blend human expertise with AI agents, forming hybrid teams that drive productivity, innovation, and speed to value
  • Drive pipeline discipline, solution plays, and partner co-selling to accelerate AI share capture and core-business momentum
  • Ensure rigorous sales execution, forecasting, and business planning aligned with Microsoft’s AI Business Process vision
  • Collaborate with partners to scale execution, co-sell, and deliver industry-specific AI solutions
  • Capture and share customer success stories, best practices, and feedback to continuously improve offerings and strategy
  • Oversee business portfolio management, ensuring high-volume sales and consumption targets are met
  • Lead the adoption of AI-powered CRM, ERP, Copilot, and agentic solutions to transform selling, accelerate growth, and deliver personalized customer experiences
What we offer
What we offer
  • Other compensation
  • Additional benefits and pay information available at https://careers.microsoft.com/v2/global/en/corporate-pay/france-corporate-pay.html
  • Fulltime
Read More
Arrow Right
New

Commercial Operations Lead

The Commercial Operations Lead is accountable for sales effectiveness across the...
Location
Location
United States of America , Tampa
Salary
Salary:
Not provided
owenscorning.com Logo
Owens Corning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree with 3+ years of experience in customer success, sales, analytics, or commercial operations roles
  • Analytical skills with the ability to transform data into insights and actionable recommendations
  • Experience working with reporting tools and systems such as Excel, Power BI, ERP platforms, or CRM systems (e.g., Microsoft Dynamics)
  • Experience supporting customer success initiatives, account management, or sales performance
  • Ability to communicate complex information clearly and effectively to a variety of stakeholders
  • Experience collaborating across cross-functional teams in a matrixed organization
  • Organizational skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
  • Understanding of customer dynamics, sales processes, and commercial performance drivers
Job Responsibility
Job Responsibility
  • Execute the Sales Management Operating System (MOS) by running the defined operating cadence, preparing standard review materials, and enabling fact-based performance discussions
  • Reinforce execution standards for opportunity management, including stage definitions, exit criteria, and required data elements that support sales execution
  • Partner with Sales Leadership to ensure operating reviews focus on execution quality, risks, and corrective actions
  • Identify patterns, gaps, and breakdowns in execution and escalate insights to Sales Operations Leadership
  • Own opportunity level analytics and pipeline management, providing visibility into deal health, timing, risk, and coverage versus targets
  • Analyze pipeline dynamics including conversion, velocity, slippage, and concentration to identify execution strengths and breakdowns
  • Support pipeline and forecast reviews with clear insights that enable sales leaders to assess confidence and prioritize actions
  • Integrate opportunity level insights into enterprise planning conversations through close partnership with S&OP
  • Own and maintain comprehensive business intelligence profiles for the organization's top 20 customers, integrating performance data, historical trends, customer initiatives, and strategic context
  • Synthesize customer specific insights by combining internal data with inputs from the sales team to develop a shared understanding of customer priorities and dynamics
  • Fulltime
Read More
Arrow Right

Head Of Customer Excellence & Commercial Operations

Our client is an internationally renowned, innovation-driven pioneer in the fiel...
Location
Location
Austria , Arnoldstein
Salary
Salary:
5500.00 - 5800.00 EUR / Month ▼
https://www.randstad.com Logo
Randstad
Expiration Date
August 01, 2026
Flip Icon
Requirements
Requirements
  • Education: Ideally a successfully completed Bachelor's degree within customer care, business administration, international business, supply chain, or a related field
  • Experience: Proven professional and leadership experience in a similar, dynamic management role (e.g., Head of Customer Service, international order processing in an industrial environment)
  • Industry Know-how: Experience working with complex products (ideally electronics/mechatronics) or within a highly regulated environment (such as medical devices) is a distinct advantage
  • German & English (Mandatory): Due to close collaboration with local departments and the international corporate structure/export customers, fluent German and excellent English skills (written and spoken) are strictly required
  • Italian (A great plus, but NOT mandatory): Since a relevant portion of suppliers and operational partners are based in the Italian region, proficiency in Italian is a great asset
  • IT Skills: Proficiency in Microsoft Office and experience with modern ERP/CRM databases
  • Personal Characteristics: Customer & Business-Oriented: Highly customer-focused, proactive, and commercial in thought and action
  • Dynamic & Decisive: Possessing an agile mindset, strong leadership skills, and the ability to guide your team through intensive scaling phases
  • Comfortable with Ambiguity: Dynamic enough to navigate evolving processes during growth stages and open to managing complex regulatory workflows
Job Responsibility
Job Responsibility
  • Leadership & Executive Responsibility: As an active member of the local leadership team, you report directly to the Managing Director and the Site Manager. You take over the operational and strategic management of the entire Customer Care department, including full budget responsibility
  • Process Optimization & Scaling: Continuously develop and increase the efficiency of Customer Service to ensure first-class customer satisfaction in an international B2B environment (export customers worldwide as well as group companies in Europe and the USA)
  • End-to-End Order Management: Overseeing the entire order handling process - from order entry and shipment logistics to claims handling (complaint management) and technical support
  • Future Orientation & Innovation: Proactively driving development and strategic expansion in the fields of telemarketing and e-commerce, as well as identifying potential for after-sales upscaling
  • KPI Management & Business Planning: Proposing measurable goals, establishing an annual business plan for Customer Service, and continuously monitoring delivery performance vs. targets to identify optimization opportunities
  • Cross-functional Collaboration: Close, interdisciplinary cooperation with Sales Representatives, the Supply Chain Manager, the R&D Manager, and the Quality Manager at the site
What we offer
What we offer
  • Future & Stability: A key management position in a crisis-proof, globally expanding growth market (medical devices)
  • Scope for Action: The unique opportunity to actively shape the expansion path of an international market leader and implement your own ideas
  • Development Potential: Being embedded in a global corporate group opens up outstanding, long-term career advancement opportunities
  • Mobility Highlight: Attractive arrangements and support options for commuters (especially for those traveling a distance of over 100 km)
  • For this demanding leadership position, an attractive gross remuneration package of approx. € 80,000.- per year (based on full-time employment, 14 salary installments per year) is provided. A corresponding adjustment is absolutely possible for our client, depending on your specific qualifications, seniority, and relevant professional experience
  • Fulltime
Read More
Arrow Right