Product Manager - Insights and Integrations

• Articulate the most important problems to solve in a way that will delight customers and grow the business
• Partner closely with support teams at the world's best brands
• Regularly meet with prospects to paint the vision and learn about their problems
• Work primarily with the Data Platform and Integrations teams
• Build high-impact insights from our new data platform foundation
• Chart a path for scaling and deepening our integrations across the support ecosystem
• Working directly with prospects and customers to deeply understand problems and needs
• Partnering with internal teams to enable their roadmaps
• Champion high product quality and impact
• Foster a fast-paced, growth-mindset, empathetic culture

• Minimum of 3 years of product management experience in enterprise SaaS
• Must have seen what good product management looks like
• Must be good at Product Management fundamentals
• Must have proven impact setting the direction for a business-impacting area (beyond feature-level PM work)
• Experience shipping multiple complex, high-impact initiatives in parallel
• Must have experience in a growing, venture-backed startup
• Strong technical product skills
• Collaborative, helpful style with a track record of building strong partnerships
• Strong written and verbal communication skills
• Customers come first and you have strong discovery and communication skills
• Bias to action and innate sense of urgency
• Analytical mindset and ability to meaningfully engage with data
• Technical fluency to drill into complex design and implementation challenges
• Excited to work in person in our New York office 3-5 days a week

Offers Equity