Product Manager - Innovation Job at Elior UK (London)

Job Description

We’re looking for a Product Manager – Innovation to play a pivotal role in shaping the future of our customer technology. This is a hands‑on, commercially focused role that blends product management excellence with real‑world site engagement. You’ll work closely with our Operations, Technology and Retention teams to ensure our digital, retail and AI‑enabled solutions are reliable, scalable and truly add value – both for our clients and our front‑line teams. From piloting new ideas at site level to building robust product roadmaps, you’ll help turn innovation into practical impact.

Job Responsibility

Building strong relationships with priority clients through regular site visits, technology health checks and proactive performance discussions
Identifying where existing technology solutions can be improved and proposing practical enhancements or new approaches
Piloting new and innovative digital and AI solutions at site level, measuring impact and scaling successful ideas across the business
Acting as a bridge between business needs and technical delivery, ensuring innovation is practical, scalable and commercially impactful
Owning and managing product roadmaps and backlogs, translating insights into clearly prioritised requirements
Working closely with Customer Technology, Retention, Development, Security and Service teams to align delivery with our strategic roadmap
Identifying and evaluating emerging innovation and AI opportunities to enhance service delivery, efficiency and client experience
Representing the business at technology and innovation events, bringing back insights to strengthen our innovation strategy and narrative
Supporting retention bids by linking continuous improvement and innovation to future technology propositions

Requirements

Proven experience in product management, ideally within digital, operational technology or multi-site environments
Strong stakeholder management and client-facing skills, with confidence engaging both technical and non-technical audiences
Experience translating business needs into clear, actionable technical requirements
A track record of leading pilots, managing product roadmaps and working cross-functionally
Solid experience with digital and AI-enabled products, including an understanding of AI capabilities, limitations and ethical considerations
A natural curiosity and passion for innovation, with the ability to turn bold ideas into practical, value-driven solutions
The confidence to work independently, influence others and challenge existing ways of working
A willingness to spend time on site, understanding front-line challenges and shaping solutions that genuinely work in practice

What we offer

Free, tasty meals
Flexible working
Plenty of Time to Unwind - generous holiday allowance of 33 days, with the option to buy more
Leave for life's important moments
Give back time - paid volunteering days
Room to grow - career development and learning opportunities
Wellbeing first - mental health support and wellbeing perks
Financial security - pension schemes and life assurance
Drive in Style - Enjoy a company car

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Product Manager - Innovation

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