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Product Manager - Innovation

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Elior UK

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We’re looking for a Product Manager – Innovation to play a pivotal role in shaping the future of our customer technology. This is a hands‑on, commercially focused role that blends product management excellence with real‑world site engagement. You’ll work closely with our Operations, Technology and Retention teams to ensure our digital, retail and AI‑enabled solutions are reliable, scalable and truly add value – both for our clients and our front‑line teams. From piloting new ideas at site level to building robust product roadmaps, you’ll help turn innovation into practical impact.

Job Responsibility:

  • Building strong relationships with priority clients through regular site visits, technology health checks and proactive performance discussions
  • Identifying where existing technology solutions can be improved and proposing practical enhancements or new approaches
  • Piloting new and innovative digital and AI solutions at site level, measuring impact and scaling successful ideas across the business
  • Acting as a bridge between business needs and technical delivery, ensuring innovation is practical, scalable and commercially impactful
  • Owning and managing product roadmaps and backlogs, translating insights into clearly prioritised requirements
  • Working closely with Customer Technology, Retention, Development, Security and Service teams to align delivery with our strategic roadmap
  • Identifying and evaluating emerging innovation and AI opportunities to enhance service delivery, efficiency and client experience
  • Representing the business at technology and innovation events, bringing back insights to strengthen our innovation strategy and narrative
  • Supporting retention bids by linking continuous improvement and innovation to future technology propositions

Requirements:

  • Proven experience in product management, ideally within digital, operational technology or multi-site environments
  • Strong stakeholder management and client-facing skills, with confidence engaging both technical and non-technical audiences
  • Experience translating business needs into clear, actionable technical requirements
  • A track record of leading pilots, managing product roadmaps and working cross-functionally
  • Solid experience with digital and AI-enabled products, including an understanding of AI capabilities, limitations and ethical considerations
  • A natural curiosity and passion for innovation, with the ability to turn bold ideas into practical, value-driven solutions
  • The confidence to work independently, influence others and challenge existing ways of working
  • A willingness to spend time on site, understanding front-line challenges and shaping solutions that genuinely work in practice
What we offer:
  • Free, tasty meals
  • Flexible working
  • Plenty of Time to Unwind - generous holiday allowance of 33 days, with the option to buy more
  • Leave for life's important moments
  • Give back time - paid volunteering days
  • Room to grow - career development and learning opportunities
  • Wellbeing first - mental health support and wellbeing perks
  • Financial security - pension schemes and life assurance
  • Drive in Style - Enjoy a company car

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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