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The Response UX team owns the user experience of the Microsoft 365 Copilot response across all surfaces and we are on a mission to craft the next generation of AI‑first interaction patterns for millions of users. We design and deliver how Copilot reasons, responds, explains, cites and interact - ensuring that every Copilot experience is high quality, trustworthy and grounded. You will be part of a high agency, fast‑paced experimentation‑driven culture focused on raising the quality bar for AI responses, crafting new interaction paradigms, and shaping the user’s mental model for how Copilot behaves across the M365 ecosystem. Response UX sits at the heart of the Microsoft 365 Copilot chat, we partner deeply with designers, engineers, applied scientists and user researchers across the company. We embrace a geo‑distributed, inclusive team culture where everyone feels connected, supported, and empowered. We invest heavily in team health, mentorship, and growth for PMs.
Job Responsibility:
Define the strategy, roadmap and success measurement for features within the Copilot response experience
Drive experimentation, including hypothesis‑driven A/B tests, relevance improvements
Translate customer feedback, telemetry insights, and competitive analysis into clear product decisions
Partner with design and engineering to build high‑quality, multimodal response patterns grounded in user needs
Operationalize response evaluations, quality systems and safety guardrails
Partner closely with M365 app teams (Word, Excel, PPT, Outlook, Teams, Loop, etc.)
Simplify complex technical areas (LLMs, grounding, ranking, multimodal pipelines) into crisp narratives for decision‑making
Requirements:
4+ years of experience in Product Management for large‑scale customer facing systems
Experience in UX design and front-end engineering systems
High degree of user empathy, design intuition and creativity
Experience in LLM based product prototyping, development and evaluation systems
Ability to drive alignment in large, matrixed organizations