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Xometry is seeking a Product Manager II, Post-Order Experience to own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry.
Job Responsibility:
Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows
Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency
Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met
Build and iterate on features that proactively address customer pain points and increase CSAT/NPS
Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty
Act as the voice of the customer internally and develop mechanisms to gather feedback at scale
Requirements:
2-5 years of product management experience, ideally with B2B or transactional platforms
Experience with order management, fulfillment tracking, or support tooling preferred
Strong customer empathy and experience with user-centered product development
Familiarity with agile product development, data tools, and experimentation frameworks
What we offer:
401(k) match
medical, dental and vision insurance
life and disability insurance
generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave