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The Business Systems Product Manager will be responsible for evaluating, prioritizing, estimating, designing and delivering technology enhancements for the custom business systems used by Aria employees to service our customers. They will be responsible for improving internal workflows, supporting new and changing business needs, and maintaining system functionality. The primary focus of this position is the EMR system (NextGen) used by three clinical lines of service and the integrations and custom functionality built around the EMR. Responsibilities will also include other applications and initiatives within the Aria ecosystem including our core Salesforce system.
Job Responsibility:
Manage incoming change requests
Review existing processes and systems to proactively identify workflow improvements with high ROI
Recommend thoughtful, creative solutions that deliver functionality and operability
Develop functional specifications for prioritized change requests and recommend solution options
Work with the development team to design and tests enhancements
Complete documentation for user teams and support to ensure a smooth implementation handoff for enhancements
Deliver training to super users as appropriate
Become a subject matter expert on our Salesforce and NextGen data models, custom application, workflow and integration functionality
Provide functional support for business teams and tier 3 technical support for the systems team
Create and maintain documentation of Aria custom system components
Protect the company by handling sensitive and protected business information with appropriate safeguards and confidentiality
Become a subject matter expert on our data model and workflow across all departments and functions
Articulate complex workflows and concepts to audiences with varying degrees of technical acumen
Communicate effectively and often with key business constituents and within the systems team
Requirements:
BA/BS degree in Computer Science, Engineering, or Business
5+ years Healthcare industry and EMR experience, NextGen experience preferred
5+ years of experience as a Product Manager, Solution Architect, Business Analyst or Consultant in a customer facing role
Preferred experience with large data models, data architectures, data lakes, AWS environments, and Azure environments
Preferred Salesforce platform experience (Sales Cloud, Service Cloud, General Configuration) with an understanding of flows, configurations, and API integrations
Preferred experience designing integrations with 3rd party applications & databases
Preferred experience in Financial Services/Insurance in addition to Healthcare experience
Ability to both work independently with minimal supervision and work effectively in a collaborative team environment
Analytical Ability - strong problem-solving skills, ability to multi-task, and a high degree of emotional intelligence
Communication - excellent written and oral communications skills, relationship focus, and strong technical and business acumen
ability to explain complex topics to a wide range of audiences with empathy, clarity and brevity
Project management – can manage and communicate multiple projects simultaneously
Planning/organizing — Prioritize and plan work activities and use time efficiently
Quality control/Attention to detail — Demonstrate accuracy and thoroughness
monitor own work to ensure quality and apply feedback to improve performance
Proficient with Microsoft Office Suite: Word, Excel, PowerPoint
Experience using visual process and data representation tools is preferred
Nice to have:
Preferred experience with large data models, data architectures, data lakes, AWS environments, and Azure environments
Preferred Salesforce platform experience (Sales Cloud, Service Cloud, General Configuration) with an understanding of flows, configurations, and API integrations
Preferred experience designing integrations with 3rd party applications & databases
Preferred experience in Financial Services/Insurance in addition to Healthcare experience
Experience using visual process and data representation tools is preferred
What we offer:
Fully remote work environment
Paid Time Off (PTO), which starts accruing from your first day at work
Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
401k Retirement Plan with 100% Company Match on your first 4%